EMS Dispatcher - Journey Transport : Job Details

Journey Ambulance is actively hiring reliable and skilled Ambulance Dispatchers with flexible and nighttime availability (current CA EMT certification is REQUIRED) to dispatch our fleet who serve our nation's veterans by providing ambulance transportation to the Veterans Affairs Hospitals and Healthcare system.We also provide both emergency and non-emergency EMS & NET services for other State, County, and Government facilities including military bases. We offer local and long distance ambulance transport all over California, Tennessee, and other areas.We are a veteran owned and operated ambulance service whose operations extend throughout the US, and although our dispatch center is based locally, our EMS and NET services oftentimes extend to multiple states, counties, and other EMS jurisdictions.As Journey is a federal contractor and in many ways, we mimic the standards of federal employment. We offer multiple tracts for employees to choose their pay and benefits to best fit their individual needs.Benefits are listed below:* Healthcare reimbursement program (you get to pick your OWN insurance coverage)* Company paid life insurance* Up to 80-hours of paid vacation annually* Up to 56-hours of sick-time annually* 11 paid holidays (get paid even if you DON'T work)* 401K retirement plan* Daily/Weekly overtime is available* Flexible scheduling* Ability to service multiple Counties/EMS jurisdictions (Journey's coverage area includes most of California and Tennessee* Company-wide digital platform* Multiple shifts available, we currently run 8, 10, and 12 hour shiftsWe are looking for EMT's meeting the following qualifications;* Current CA State EMT certificate (unrestricted)* Current BLS Card (EMS recognized providers ONLY)* Ability to pass background check* Ability to pass drug test (we maintain a 100% drug free work environment and randomly test employees as required by our federal contract)* At least 1 year of EMS dispatch experience or 2 years of EMT field experience* High school diploma or equivalent required* Knowledge of phone etiquette and effective communication techniques* Familiarity with medical terminology* Proficient in using computer systems, including data entry and navigation of software applications* Ability to handle high-stress situations calmly and effectively* Strong conflict management skills to handle difficult callers or situations* Excellent analytical skills to assess information quickly and accurately* Ability to work in a fast-paced environment with multiple priorities and deadlinesWe seek the following characteristics in our candidates;* Must be at least 18 years old* Constant reliability and dependability* Friendly and outgoing* Works well in challenging environments* Clinically skilled in EMS applications (BLS level)* Willing to work/train in multiple divisions of the company* Able to work 8, 10, and 12-hour shifts* Candidates with military service are encouraged to applyResponsibilities:- Receive and prioritize emergency and non-emergency calls from public, private, and government entities- Dispatch appropriate personnel and resources to incidents or service requests- Utilize GIS and GPS systems to accurately locate and track units in the field- Provide clear and concise information to field units via radio or phone systems- Monitor multiple radio frequencies and maintain communication with field units- Coordinate with other agencies or departments as necessary during incidents- Document all calls, incidents, and actions taken in a computer-aided dispatch system- Perform data entry tasks accurately and efficiently- Analyze situations and make quick decisions to ensure appropriate response- Maintain confidentiality of sensitive informationJob Type: Full-timePay: $21.10 - $26.00 per hourExpected hours: 24 – 48 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Flexible spending account* Health insurance* Health savings account* Life insurance* Military leave* On-the-job training* Paid time off* Retirement plan* Vision insuranceSchedule:* 10 hour shift* 12 hour shift* 8 hour shift* Day shift* Holidays* Nights as needed* Night shift* Overnight shift* Overtime* Weekends as neededExperience:* EMS Dispatch: 1 year (Required)* EMT Field: 2 years (Preferred)License/Certification:* California State EMT license (Required)Ability to Commute:* Whittier, CA 90606 (Required)Work Location: In person