Employee Services Manager II - City Of Detroit : Job Details

Job Description:Job information Employee Services Manager II from the Company City of Detroit, located in Michigan, United States. This job opening is open to job seekers with a Bachelor Degree in a related field.Job Responsibility:Description This position manages the day-to-day operations and functions of the Office of Employee Service, providing services to several departments. Responsibilities include customer service, daily administration, and application of laws and regulations such as FMLA, FLSA, and ADA.

Major Functions The Employee Services Manager provides direction and focus for the Employee Services function, fostering a culture of high ethical standards and demonstrating ethical behavior. The Employee Services function provides Human Resources and Employee Services support for all city departments.

Examples of Duties

• Develops workforce through staff planning, competency development, succession, and progression planning.
• Implements new techniques, procedures, processes, and workable solutions.
• Manages the development and implementation of regulations, policies, and procedures.
• Manages, instructs, schedules, trains, and evaluates the work activities of the Office of Employee Services.
• Manages the methods, procedures, workflow, priorities, and operations of the employee services function.
• Motivates and engages staff towards effective delivery of core responsibilities.
• Prepares metrics, analytical, and statistical reports to measure performance.
• Provides direction and updates regarding daily office administration and issue resolution.
• Provides employee relations support for walk-in customers.
• Provides technical, informational, and professional support to City departments.
• Reviews and resolves discipline issues.
• Reviews practices and procedures to improve performance of core functions.

Knowledge, Skills, and Abilities: Knowledge Of:

• An in-depth understanding of policies and procedures to administer effective employee relations.
• Extensive knowledge of employee services, policies, and procedures.
• Knowledge of laws, rules, regulations, and principles related to employee administration.
• Thorough knowledge of management and supervisory principles.

Skill In:

• Analyzing policies, data, and information to make effective decisions.
• Current business principles, policies, and practices.
• Customer Service and service orientation.
• Decision making.
• Effective and accurate communication.
• Effective problem-solving.
• Organizational awareness.
• Policy administration.
• Project management.
• Quality management and process improvement principles.
• Teamwork and team development.

Ability To:

• Conduct and perform successful administration and development of staff employees.
• Acquire additional training and knowledge of contemporary principles and best practices.
• Bring focus and perspective to group and team projects.
• Build and maintain relationships with the network.
• Determine City of Detroit business requirements.
• Develop an environment of continuous improvement and innovation.
• Display professionalism and credibility.
• Identify change management issues and implement changes.
• Identify compliance issues.
• Identify problems and conceptualize solutions.
• Implement improvements to operating procedures.
• Implement strategic management plans.
• Interpret and analyze statistical data.
• Lead and cultivate a climate of integrity and ethics.
• Maintain records, prepare reports, and compose correspondence.
• Make effective and timely decisions.
• Manage effectively as a team leader.
• Manage multiple priorities.
• Plan, direct, and coordinate program and administrative activities.
• Proficiently utilize standard office and specialized software.
• Provide prompt and effective customer service.
• Respond to workplace dynamics in a timely and proactive manner.

Minimum Qualifications: Bachelor's degree in Human Resource Management, Business Administration, Public Administration, or a related field, with a minimum of 6 years of total experience, including 4 years of direct management/supervisory experience.

Supplemental Information: The Employee Services Manager II has significant skill and background in the development, implementation, and application of policies and procedures. The position requires a wide range of guidelines, including agency regulations, legislation, procedures, manuals, and requirements.

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