Emergency Medical Dispatcher Examination - City of Cleveland, Ohio : Job Details

Under general supervision, answers emergency telephone calls from citizens and other agencies; elicits pertinent information, prioritizes the call utilizing information received from the caller, and assigns the proper priority code. Provides post-dispatch information and lifesaving pre-arrival instructions to the callers. Displays compassion and empathy toward callers at all times; utilizes different techniques to calm callers when needed. Maintains proficiency in emergency dispatch in order to achieve and maintain certification in priority dispatch. Operates the Division of Emergency Medical Service computers as well as phone and radio equipment according to City and FCC rules and regulations. Maintains familiarity with the streets of Cleveland and dispatches Emergency Medical Service units on the basis of availability and proximity to scene of the requested service. Coordinates emergencies needing multiple Emergency Medical Service units and resources from other agencies. Maintains f...Dispatcher, Medical, Dispatch, Emergency, Civil, Healthcare, Residency