Emergency Medical Dispatch (EMD) Program Coordinator - prince george's county : Job Details

Salary: $37.12 - $55.65 Hourly Location : PSCC - Bowie, MD Job Type: Probationary PT Job Number: 9672 Department: Office of Homeland Security Division: Public Safety Communications Opening Date: 07/29/2025 Closing Date: 8/13/2025 11:59 PM Eastern FLSA: Exempt Nature and Variety of Work Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. We are Prince George's Proud! The Prince George's County Government Office of Homeland Security (OHS) is currently seeking qualified applicants to fill a permanent part-time Emergency Medical Dispatch (EMD) Program Coordinator (Compliance Specialist 4G) position, grade G27, within its Public Safety Communications (PSC) Division. This is an onsite permanent Part-Time public safety essential employee position. The individual must be able to work a minimum of 67 hours per two-week pay period. About the Position: This is technical, management, supervisory, and project management work overseeing compliance of the State of Maryland mandated Emergency Medical Dispatch (EMD) program, related education, accreditation standards, and 9-1-1 quality assurance standards within the Prince George's County's 9-1-1 Center. Incumbents coordinate with the OHS/Public Safety Communications Deputy Director, OHS/PSC Division Chief, 9-1-1 Specialists, the State and County Medical Directors, State EMD Coordinators and Emergency Medical Services providers to provide a variety of professional services to a diverse population. Candidates must have all required certifications and meet all State of Maryland COMAR Title 30, Subtitle 4 EMD Coordinator requirements at the time of application. About the Agency The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC. Examples of Work • Manages OHS/PSC quality control activities, such as testing, documentation, 9-1-1 and dispatch customer interfacing, presentations, planning, audits, reviews, assessments, and performance improvement plans. • Conducts independent verification and validation reviews and inspections of 9-1-1 Specialist process compliance requirements, EMD processes and procedures, and accreditation standards. • Plans, implements, and ensures compliance with the State of Maryland EMD program requirements in the Prince George's County 9-1-1 Center. • Develops and coordinates the OHS/PSC Law Enforcement and Fire/EMS Dispatcher Quality Assurance Program. • Coordinates with the Prince George's County, State of Maryland Medical Directors and the OHS/Public Safety Communications Deputy Director. • Serves as the subject matter expert regarding the International Academy of Emergency Dispatch (IAED) Emergency Medical Dispatch processes and procedures and other IAED Protocol processes and procedures. • Develops, coordinates and maintains the 9-1-1 Telecommunicator CPR (T-CPR) program within the Prince George's County 9-1-1 Center. • Serves on the Emergency Medical Dispatch-related interagency committees, task forces, commissions, and boards. • Assigns and performs IAED Quality Assurance reviews and maintains records in keeping with accreditation standards and state requirements. • Provides compliance reports regarding IAED Protocol compliance quality assurance in keeping with State requirements and accreditation standards. • Ensures EMD certification, recertification, and remedial training to 9-1-1 Specialists. • Provides 9-1-1 Specialist CPR certification, re-certification and instruction to 9-1-1 Specialists in keeping with required standards. • Implements systematic quality assurance reviews to provide confidence and the effectiveness of the 9-1-1 processes and confidence in the PSAP's effectiveness. • Coordinates with Technical and Operations Management staff regarding IAED Protocol software upgrades, related training requirements, and operational procedures to meet all accreditation and State EMD requirements. • Performs research to prepare reports on routine and difficult problems. Draft and prepare correspondence, statistical reports, and other written documents. • Willingly and cooperatively perform tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee's class of work. Qualifications

• Bachelor's Degree in computer science, mathematics, business or public administration or a closely related field
• At least three (3) years of experience in managing product or service testing, monitoring service levels, inspections, benchmarking, creating metrics, evaluations, IV&V, quality reports, auditing, assessments, quality control activities, interfacing with configuration management, release management, troubleshooting, problem resolution, data or information analysis
• At least one (1) year of this experience above must have involved lead/supervisory duties supervising direct reports.

An equivalent combination of education, training, and experience may be considered. Please note there is no equivalency for supervisory experience. EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION. Preferred Qualifications:

• Must meet all requirements established by State of Maryland COMAR Title 30 EMD Coordinator requirements at the time of application, which includes: at least three (3) years of public safety call taking and call allocating experience (9-1-1 and dispatch), an EMD License, and experience in EMD education programs.
• Minimum of three (3) years of experience processing 9-1-1 calls and dispatching public safety emergency calls for service to Police, Fire/EMS, and Law Enforcement agencies in a large, very busy 9-1-1 Center.
• Five (5) years of experience in processing, performing, and evaluating emergency 9-1-1 calls in compliance with EMD, EFD, and EPD IAED Protocols Quality Assurance criteria.
• Possess and maintain certifications in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), Emergency Medical Dispatch-Q, Emergency Fire Dispatch-Q, Emergency Police Dispatch-Q, Certified Telecommunicator Officer (CTO) Cardiopulmonary Resuscitation (CPR).
• Certification as a Cardiopulmonary Resuscitation (CPR) Instructor.
• Possess and maintain IAED Emergency Medical Dispatch (EMD) Instructor Certification to provide EMD training to 9-1-1 Specialists.
• Expert knowledge of IAED Emergency Medical Dispatch, Emergency Police Dispatch, and Emergency Fire Dispatch trends.
• Proficient knowledge of emergency medical services processes and procedures.
• Minimum of two (2) years of experience in process improvement and auditing.
• Excellent written and oral communication skills.
• Proficient skill level in modern office equipment, computers, and applications, including Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, as well as other software applications for data management, document preparations, and presentations.
• Proficiency in the combined use of IAED AQUA software, NICE Logging Recorder Systems, VESTA 9-1-1 system, and Motorola Premier One CAD system to perform quality assurance analysis and create and submit ad hoc reports.
• Minimum of five (5) years of supervisory or management experience.

Additional InformationJob Location: 17321 Melford Boulevard, Bowie, Maryland and 9-1-1/Dispatch Back-Up Center at 7915 Anchor Street, Landover, Maryland. Due to the confidential nature of the work content, this position does NOT offer the opportunity for telework. Conditions of Employment: Upon selection, the candidate must:

• Must have all required certifications at the time of application.
• Must meet all training and performance standards and demonstrate proficiency as required by COMAR and the agency.
• Must wear and use agency issued uniforms, headsets, protective apparel, and equipment in the performance of their assigned duties.
• Must successfully pass thorough preemployment checks which may include reference checks, background investigations, motor vehicle background check and drug screenings, where applicable.
• This is an essential public safety position. Essential employees are required to report during standard or non-standard hours as operations necessitate, or during emergencies, and are expected to report or remain at work when other County employees are granted Administrative Leave.
• Must be able to work rotating shift work when required.
• Must possess and maintain a valid driver's license at the time of application.
• Must be able to work a minimum of 67 hours per two-week pay period.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-###-#### or visit their website at INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure. Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace General Plan Information: The Prince George's County benefits plan year is from January 1 to December 31. A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse. Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent. The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date. The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire. After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption). Employee Benefits Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
• Group Term Life Insurance
• Long & Short-Term Disability
• Flexible Spending Accounts
  • Dependent Care Assistance Program
  • Health Care Flexible Spending Account
• Paid Leave (Annual, Personal, & Sick)
• 13 Paid Holidays
• Retirement Benefits
  • Defined Benefit Pension Plan
    • Employer Contribution Rate-11.71%
  • Supplemental Pension Plan
    • Employee Contribution Rate (Pre-Tax)-3.48%
  • 457(b)
  • 403(b)
• Employee Discounts
• Employee Assistance Program
• Voluntary Benefits
  • Critical Illness
  • Whole Life Insurance
  • Accident Insurance
  • Legal Services

For additional details, please visit: 01 I acknowledge and understand that the responses to the supplemental questions must reflect the information provided under the Work Experience section of the application. My responses will be used to determine whether or not I possess the minimum qualifications for the position.

• Yes
• No

02 What is your highest level of completed education?

• High School
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree / JD
• Doctorate

03 Do you possess a Bachelor's Degree in computer science, mathematics, business or public administration or a closely related field?

• Yes
• No
• I possess a Bachelor's degree or higher in another related field of study.
• I possess a Bachelor's degree or higher in an unrelated field of study.
• I do not have a Bachelor's Degree or Higher

04 Please include the name of the accredited educational institution and the month/year you received your degree as well as your major or field of study. If you selected No , please indicate below with N/A . 05 Do you have at least one (1) year of lead/management and supervisory experience supervising people in the required field and background?

• Yes
• No

06 If you answered Yes to the previous question about supervisory and management experience, please describe where you obtained your experience including employer's name(s), date(s) of employment, positions supervised, responsibilities and the documented work performed. If you selected No , please indicate below with N/A . Do not respond with See Resume or and do not leave this field blank. 07 Do you have at least three (3) years of experience in managing product or service testing, monitoring service levels, inspections, benchmarking, creating metrics, evaluations, IV&V, quality reports, auditing, assessments, quality control activities, interfacing with configuration management, release management, troubleshooting, problem resolution, data or information analysis?

• Yes
• No

08 If you answered Yes to the previous question on your work experience, please describe where you obtained your experience including employer's name(s), date(s) of employment, and the documented work performed. If you selected No , please indicate below with N/A . Do not respond with See Resume . 09 Do you have seven (7) or more years of training, education, supervision and work experience equivalent to the requirements listed in Questions 3, 5 and 7?

• Yes
• No

10 If you answered Yes to the previous question, please describe where you obtained your experience including employer's name(s), date(s) of employment, and the documented work performed to meet this level of experience. If you selected No , please indicate below with N/A . Do not respond with See Resume . 11 Do you possess Certification as a Cardiopulmonary Resuscitation (CPR) Instructor? (Please upload/attach documentation of certifications and education to your application, if applicable. )

• Yes
• No
• I have completed all required training, education, and certifications to achieve the instructor certification.

12 If you answered Yes to the previous question, please describe where you obtained your experience/certification including employer's name(s), date(s) of employment, and the documented work performed to meet this level of experience. If you selected No , please indicate below with N/A . Do not respond with See Resume 13 Do you possess three years of experience in coordinating EMD education programs?

• Yes
• No

14 If you answered yes to the previous question on EMD Education Programs, list dates and places of employment where experience was obtained. If no experience, type N/A. 15 Do you possess at least three (3) years of experience in a public safety call-taking and call-allocating (9-1-1 and DISPATCH) capacity in a PSAP environment?

• Yes
• No

16 If you answered Yes to the previous question, please explain your experience as well as list/dates of employment with your answer. Answers such as See Resume will not be accepted. 17 Do you possess and maintain IAED Emergency Medical Dispatch (EMD) Instructor Certification to provide EMD training to 9-1-1 Specialists? (Please attach to application). As an EMD Instructor, the candidate must have previous training, experience and certification as a paramedic, EMS Nurse, or EMS Physician along with 5 years' experience as a field paramedic or five years' experience as an EMS or clinical emergency care doctor or nurse along with experience with medical dispatching and communication center operations.

• Yes
• No
• I have all required training, education, and certifications to achieve the instructor certification.

18 If you are not a certified IAED Emergency Medical Dispatch (EMD) Instructor, do you have experience and certification as a paramedic, EMS Nurse, or EMS Physician along with 5 years' experience as a field paramedic or five years' experience as an EMS or clinical emergency care doctor or nurse along with experience with medical dispatching and communication center operations. Check all that apply.

• Certification as a paramedic
• Certification as an EMS Nurse
• Certification as an EMS Physician
• 5 years' experience as a field paramedic
• 5 years' experience as an EMS or clinical emergency care doctor or nurse
• 5 years' experience with Medical Dispatching and Communications Center Operations.
• None of the above

19 Are you willing and able to work onsite rotating shift work in the performance of the assigned duties?

• Yes
• No

20 Are you willing and able to wear an issued departmental uniform and headset in the performance of assigned duties?

• Yes
• No

21 Please identify the certifications that you possess at the time of application. Check all that apply.

• IAED Emergency Medical Dispatch (EMD)
• IAED Emergency Fire Dispatch (EFD)
• IAED Emergency Police Dispatch (EPD)
• IAED Emergency Medical Dispatch-Q
• IAED Emergency Fire Dispatch-Q
• IAED Emergency Police Dispatch-Q
• Cardiopulmonary Resuscitation (CPR)
• Communications Training Officer Certification or Equivalent
• Cardiopulmonary Resuscitation (CPR) Instructor
• IAED EMD Instructor Certification
• Other IAED Instructor Level Certification
• APCO Instructor Certification
• NENA Instructor Certification
• Other Instructor Certification (Please provide certification and certifying entity by attaching to application)
• I do not have any of the listed certifications

22 Do you have a valid driver's license to operate a motor vehicle?

• Yes
• No

23 I certify, to the best of my knowledge and belief, that all information submitted in my application form is true, complete, and made in good faith. I have truthfully and accurately represented my work experience, accomplishments, knowledge, skills, abilities, and education (certifications, degrees, training, etc.). I understand that the information provided may be investigated and verified. I understand that misrepresenting my experience, certifications, training, and education, or providing false or fraudulent information in or with my application, may be grounds for disqualification. I also understand that false or fraudulent statements may subject me to disciplinary action up to and including dismissal.

• Yes
• No

24 Are you willing to participate as an Essential employee who is expected to report or remain at work when other county employees are granted administrative Leave?

• Yes
• No

Required Question