Emergency Department Clerk/Registrar Part Time (11p-7a) (Wilmington) - ChristianaCare : Job Details

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Handles communication in the various areas of the Emergency Department using CCHS telephone etiquette policy.
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts, Heart Alerts/Codes, Code Delta.
• Places calls to physicians for patient disposition as requested.
• Receives inter- and intra-departmentalcommunications.
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients promptly
• Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
• Uses the ED Tracker system functionality appropriately.
• Demonstrates knowledge of facility regulations regarding visitors.
• Completes accurate demographic and insurance information, including verification of certain insurance types. Performs registration of patients using wireless laptop computers.
• Maintains a solid working knowledge of third party payor specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of patient care.
• Performs clerical duties related toadmission/discharge/transferusing the HIS system.
• Orders patient testing and enters and sends lab specimens using the Powerchart system.
• Prints records as requested by physician from the Access Anywhere system.
• Makes entries into Disclosure Trac system to comply with HIPPA regulations, for all information released to reporting agencies.
• Assists in development and implementation of customized new employee orientations.
• Precepting of new Emergency Department employees.
• Active members of various committees and work groups.
• Assists with records and reports, preparation and assembling of charts and forms.
• Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
• Maintains patient confidentiality at all times.
• Performs assigned work safely, adhering to established departmental and safety rules and practices.
• Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school graduate or equivalent.
• Two years experience in a medical, financial or marketing institution. Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.