Emergency Communications Specialist II - City of Murfreesboro TN : Job Details
Emergency Communications Specialist II
City of Murfreesboro TNJob Location : Murfreesboro,TN, USA
Posted on :
2025-08-05T07:41:54Z
Job Description :
Salary: Depends on Qualifications Location : Murfreesboro, TN Job Type: Full-Time Job Number: 1103896 Department: Police Opening Date: 07/16/2025 Closing Date: 8/13/2025 4:00 PM Central DESCRIPTION This position is considered a Safety-Sensitive position. Applicants who pass the interview process will be subject to drug and alcohol testing. The purpose of this position is to be a Public Safety Telecommunicator who performs 911 emergency and non-emergency call-taker functions and dispatches police, fire, and medical personnel appropriately in conjunction with other Emergency Communications Personnel. Calmly deals with emergency situations and dispassionately and logically communicates with the public, some of whom are under extreme distress. EXAMPLES OF ESSENTIAL DUTIES Essential Functions: Full-time employees regularly scheduled to work a minimum of 30 hours per week Wait Period Benefit coverage begins on the first day of the month following or coinciding with a 60-day elimination period. Example: An employee hired on January 13, 2025, would be eligible for health and welfare benefit coverage on April 1, 2025. Benefit Payroll Deductions Payroll deductions for elected benefits, including FSA, are deducted current for the effective period of the coverage. Example: An employee's May insurance coverage is payroll deducted in the month of May, June is deducted in June, etc. MEDICAL Medical care and hospitalization benefits are provided by BLUE CROSS BLUE SHIELD OF TN (BCBST). Employees may choose from either a PPO (Network P) or HRA plan design based upon the plan that best serves their personal needs. Both plans include Office Visits, Urgent Care, Hospitalization, Ambulance, Maternity, Infertility, Chiropractic, Diagnostics, Mental Health and Substance Abuse. Medical benefits also include, at no additional cost, access to Teladoc (24/7 access to a medical provider), diabetes support and blood pressure management. The City pays a portion of the employee's total insurance premium for either plan, including any enrolled dependents. The employee's shared portion amount is payroll deducted pre-tax (tax-free) each pay period. PRESCRIPTION DRUGS The City's 4-tier prescription drug plan is managed by MEDIMPACT PHARMACEUTICAL SERVICES. Mail Order service for maintenance prescription drugs is provided by BIRDI PHARMACEUTICALS. It is designed to save you time and money by allowing you to receive home delivery and a 90-day supply of medication for the 60-day cost with free shipping. Walgreens Pharmacy is an out-of-network provider. DENTAL Dental coverage is provided by DELTA DENTAL OF TENNESSEE. The Dual Network PPO and Premier Plan provide coverage for diagnostic and preventive services, basic restorative (e.g. fillings, simple extractions, oral surgery, gum and bone treatments and root canals), major (e.g. crowns, bridges, partial and full dentures, and implants) and orthodontics (straightening of teeth; all ages). The City pays a portion of the employee's total insurance premium for either plan, including any enrolled dependents. The employee's shared portion is payroll deducted pre-tax (tax-free) each pay period. VISION Vision coverage is provided by BLUE CROSS BLUE SHIELD OF TN - EYEMED. The plan provides coverage for annual eye exams, new frames once every 12 months ($135 allowance), new lenses once every 12 months and contact lenses once every 12 months - in lieu of lenses/frames ($135 allowance) for elective and 100% covered if contacts are medically necessary. Employees pay 100% of elected vision benefits through payroll deductions, pre-tax (tax-free). FLEXIBLE SPENDING ACCOUNTS (FSA) The City offers a Healthcare FSA and a Dependent Care FSA benefit (Section 125 Cafeteria Plan) through INSPIRA. Eligible expenses include, but are not limited to, insurance premiums, copays, and certain medical and dependent care expenses paid with pre-tax dollars on an annual set-aside basis per the annual amount selected (payroll deduction amounts are based upon number of pay dates in, or remaining in, a calendar year). The maximum amount employees can contribute in 2025 to the Healthcare FSA is $3,300. In this plan, you may carryover up to $660 of unused funds into the next year (2026). The maximum amount an employee can contribute in 2025 to the Dependent Care FSA is $5,000. If you participate in this plan, you must use all the money in your account by year-end. LONG TERM DISABILITY (LTD) Long Term Disability (LTD) insurance coverage is provided to City employees at no cost to the employee by MADISON NATIONAL. In the event a full-time employee becomes totally disabled, and, after a 90-day elimination period, the employee can apply to receive long-term disability benefit payments. LTD is a monthly benefit equal to 60% of the employee's pre-disability monthly compensation. The City coordinates with Social Security benefits, in that, the LTD benefit amount and any SS benefit amount, combined, shall not equal more than 60% of the employee's pre-disability monthly salary. SHORT TERM DISABILITY (STD) Short Term Disability (STD) insurance is available to, and 100% paid by, the employee. STD plans are 100% administered by AFLAC. STD benefits can help with out-of-pocket expenses in the event you experience a personal accident or sickness. Benefit options vary per the number of elimination days for benefits to begin: 0/7 days, 7/14 days, or 14/14 days. The maximum benefit period per claim is 3 months, or 12 weeks. Pre-existing exclusions may apply. The STD benefit plan is 100% employee-paid by payroll deductions. BASIC TERM LIFE & ACCIDENTAL DEATH & DISMEMBERMENT (AD&D) Basic Term Life and AD&D insurance benefits are provided by MINNESOTA LIFE at no cost to the employee. Employees receive Basic Term Life insurance benefits in the amount of two (2) times the employee's annual budgeted salary rounded to the next $1,000, with a maximum benefit of $350,000. AD&D benefits are equal to the amount of the employee's Basic Term Life coverage amount. The AD&D coverage reduces at age 70 by 50%. VOLUNTARY LIFE Additional Voluntary Term Life benefits are available to employees, their spouses, and eligible dependents through MINNESOTA LIFE. Premiums for employees and spouses are based on age and the amount of coverage selected. The maximum coverage allowed for the employee is $500,000, and for their spouse, $250,000. The employee and spouse coverage is subject to underwriting. Newly hired employees' (only) guaranteed issue amount cannot exceed $250,000 (no health questions asked), with their spouse guaranteed up to $50,000. Child Term Life is guaranteed up to $20,000 (birth up to age 26) for each child, with increments available in $10,000, $15,000, and $20,000. WELLNESS & REWARDS PROGRAM - Eligible on Hire Date! Employees are eligible to enroll in the City's personalized Wellness and Rewards Program, administered by Sonic Boom Wellness. Sonic Boom makes it easier to get moving along your path with multiple ways to stay active: personalized activities, access to fitness tools and resources, healthy habits, and fitness tracking. Connect your personal fitness tracker to the Sonic Boom mobile app to earn points - fitness points turn into reward dollars to shop with! Spouses are eligible to enroll in the City's Wellness Program; however ineligible to earn points for rewards. FIT FOR SUCCESS Employees can enroll in a gym membership to obtain access to the athletic facilities at either Patterson Park Community Center or Sports Com, plus Boro Beach is included in the membership. Employees only pay the taxes on the benefit received, which is payroll deducted. Full-time employees can enroll any dependent(s) who is also eligible for benefit coverage. Children must be under the age of 26. EMPLOYEE ASSISTANCE PROGRAM (EAP) - Eligible on Hire Date! Your mental health and wellbeing matters! Employees, their spouse, and dependents have immediate access to the City's Employee Assistance Program (EAP) through CIGNA, at no cost to the employee. The EAP gives you access to 24/7 confidential counseling, support, and personalized content from any device; it is designed to help you deal with problems that would otherwise distract you from your day-to-day activities. Types of work-life benefits include, but are not limited to, adoption assistance, elder care, grief and loss, teen issues, addition, moving, travel. Employees and eligible family members are each provided up to 6 consultations, per issue, per year. Services can be delivered by phone, video-based counseling, or in-person sessions. A live Chat is also available in Cigna's member portal. The City's Emergency Responders receive exclusive EAP benefits with CIGNA through an additional 12 visits (total of 18) per issue and with a dedicated crisis phone number. RETIREMENT & SAVINGS BENEFITSEligibility Full-time employees regularly scheduled to work a minimum of 30 hours per week. Wait Period After a 60-day elimination period, retirement plan participation begins on the first day of the month. Employees hired after June 30, 2010, are eligible to enroll in the City's Retirement Programs administered by MISSION SQUARE. 401(a) Plan - Mandatory Plan Participation On the employee's 65th birthday. CHRISTMAS CLUB SAVINGS PROGRAM - Eligible on Hire Date! Employees can enroll into a Christmas Club savings program by electing a dollar amount for payroll deduction every pay date. Contributions are transmitted to Pinnacle Bank Christmas Club funds are automatically distributed in November by Pinnacle Bank and presented to you in the form of a check. CREDIT UNION BANKING - Eligible on Hire Date! City of Murfreesboro employees can join a local Credit Union at one of the following banks: New Year's Day Martin Luther King Day President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Friday Following Thanksgiving Day Christmas Eve Christmas Day Holiday hours for regular, full-time employees are paid based on an employee's scheduled number of total annual hours worked, per the following: 1,950 Annual Worked Hours = 7.5 hours of Holiday Pay 2,080 Annual Worked Hours = 8.0 hours of Holiday Pay 2,808 annual worked hours (Fire Shift Employees Only) = 12.0 Hours of Holiday Pay Employees scheduled to work 4 days per week, 10 hours per day (4/10s) will receive 8.0 hours of Holiday Pay. Fire shift employees assigned to work a 24-hour shift will receive 12.0 hours of Holiday Pay. PAID PERSONAL DAYS - Eligible on Hire Date! Qualified new employees will receive five (5) Personal Days immediately upon hire and on subsequent anniversary dates. Personal Days must always be used within one (1) year of the date received. Unused Personal Days within the one year period in which they were received, are forfeited. Personal days are issued as follows: Work Shift/DayWork Shift/WeekPersonal Days Received 7.5 hours 37.5 hours 5 days 8 hours 40 hours 5 days 10 hours 40 hours 4 days 24 hours (tour - see MFRD policy) 2.5 shifts Other Not to exceed 5 days PAID VACATION LEAVE - Eligible on Hire Date - Hours are Earned Daily! Vacation Leave is accrued ( earned ) by all regular, full-time employees who are actively at work, per pay period, and based on total hours paid (including hours worked over the employee's regular schedule, and as defined by the City's polices). Vacation Leave will continue to accrue if an employee is away from work and they are using a type of paid time off. Vacation hours may be taken once earned and are scheduled based on the employee's regular work shift (e.g., a 7.5-hour workday schedule will accrue Vacation at a 7.5-hour accrual rate and may be scheduled daily at a maximum of 7.5 hours). All requests to use Vacation Leave must be approved by the Department Head. As an employee's length of service increases, the accrual rate for Vacation increases also. Unused, accrued Vacation hours at year-end will roll over into the new year. The following table represents the Maximum Possible Days and/or Fire Shifts accrued per year based on years of employee's completed service: VACATION LEAVE ACCRUALS Based on completed years of employment All Work Shifts:Completed Years of Service0 to 5Yrs.5+Yrs.10+Yrs.15+Yrs.16+Yrs.17+Yrs.18+Yrs.19+Yrs.20 +Yrs.Maximum Days Earned Per Year 10 12 14 15 16 17 18 19 20 Maximum Fire Shifts Earned Per Year 5 6 7 7.5 8 8.5 9 9.5 10 Should an employee work their total scheduled number of hours prior to their anniversary date, Vacation Leave accruals will stop during that Example: An employee begins employment on March 1, 2025, and is scheduled to work 1,950 hours annually. The employee works 1,950 total hours as of January 10, 2026. Because January 10th is earlier than the March 1, anniversary date, the Vacation accruals will be suspended until the employee's anniversary date of March 1, 2026. PAID SICK LEAVE - Eligible on Hire Date; Hours are Earned per Pay Period! Sick Leave is accrued ( earned ) daily by regular, full-time employees who are actively at work, per pay period, based on hours worked and paid (includes all hours worked, including hours worked over the employee's regular schedule, and as defined by City's polices). Sick Leave will continue to be accrued if an employee is away from work on a type of paid time off. Employees can earn up to 8 Sick Leave hours per month and up to an annual maximum of 96 Sick Leave hours. Firefighters earn up of 12 hours of Sick Leave per month. Sick Leave hours may be taken once earned and are based on the employee's regular scheduled work shift per day, i.e., 7.5 hours per day or 8 hours per day. Unused, accrued Sick hours at year-end will roll over into the new year. PAYROLL INFORMATIONPay Frequency, Work Week, and Pay MethodDepartmentWork Week Begin and EndPay Frequency City of Murfreesboro & Water Sun - Sat Bi-weekly 26 pay dates per year Certified Police Mon - Sun Bi-weekly 26 pay dates per year Fire Shift Personnel, Battalion 1 Sat - Fri Bi-weekly 26 pay dates per year Fire Shift Personnel, Battalion 2 Fri - Thu Bi-weekly 26 pay dates per year Fire Shift Personnel, Battalion 3 Thu - Wed Bi-weekly 26 pay dates per year City Council 1st Day Mo. - Last Day Mo. Monthly 12 pay dates per year Paydays for all employees occur biweekly and City Council and Board Members are paid monthly. Employees may choose to receive payment by either direct deposit or bank debit card. EMPLOYEE RECOGNITIONSTARS Award (Succeeding Through Attitudes Reflecting Service Excellence) The STARS program recognizes outstanding employees who embody the City's standards for service excellence and exemplify our core values. Employees are nominated by either co-workers or citizens and the award's recipients are selected by an Awards Committee. An employee, or employee team, selected for the STARS award will, at minimum, if full-time, receive one day of paid Vacation Leave and, if part-time, receive a monetary award. Public recognition of this award occurs at City Council meetings. LEARNING & DEVELOPMENT - Eligible on Hire Date! Learning Management System (LMS) All City of Murfreesboro employees have access to online training and personalized learning opportunities from CORNERSTONE'S LMS. Available courses will allow you to participate in learning programs to support your short and long-term career goals, improve performance, and adapt faster in your work environment! Online learning promotes team cohesiveness - everyone operates from the same playbook. All the training courses are available via any electronic device or the Cornerstone app. DISCOUNT PROGRAM - Eligible on Hire Date! Perkspot All employees are able to access PERKSPOT'S discount program - a marketplace of exclusive discounts. Using this free discount program offers discounts related to a variety of interests. Browse deals or search by category in their Discount Portal. Savings are available on world-wide travel, electronics, home goods, mortgages, restaurants, movie and concert tickets, and much more. Examples of discount partners include Sam's Club, Disney+, Costco, Stitch Fix, Target, Samsung, Planet Fitness, Universal Orlando Resort, Walt Disney World, + many, many more! 01 Do you possess a diploma from an accredited high school or GED equivalent?
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- Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
- Answers 911 emergency and non-emergency telephone calls to assist citizens and visitors with emergency and non-emergency situations; gathers information from the caller. Accurately determines type, location, and extent of emergency situations.
- Assist with handling unusual and irregular calls, and code all calls for services appropriately.
- Assists callers in accordance with operational policies, procedures, and protocols.
- Accurately enters information received into the Computer Aided Dispatch (CAD) system by summarizing the caller's situation.
- Operates the CAD system to dispatch police and fire resources in accordance with operational policies, procedures, and protocols.
- Utilizes various methods of communication, including telephone, radio, telecommunication device for the deaf (TDD), and computer, and can read, hear, and quickly comprehend the information received.
- Monitors public safety radio frequencies and logs radio traffic while police or fire personnel are on duty.
- Performs data entry and verification through the National Crime Information Center (NCIC) for outstanding warrants, criminal histories, vehicle registrations, license status, and stolen items; places calls to other counties to check warrant status.
- Determines appropriate level of response by field personnel and relays information to an emergency scene and to field units as needed.
- Read maps and give appropriate directions to the location of the incident as needed.
- Logs units in and out of service for accurate shift records.
- Notifies other city departments and public utilities concerning emergencies.
- Enters and/or assists in the communication of Amber, Silver, and Blue alerts.
- Attend training sessions as required.
- Provides information and assistance to members of the public.
- Make appropriate contact with other departments, agencies, businesses, etc. for needed assistance and/or response.
- Assists other Emergency Communications Personnel as needed.
- Enters and/or assists in the communication of reverse 911 emergency alerts and notifications.
- May serve as an emergency communications representative of the department to any agency for Police and Fire communications coordination.
- May serve on a Telecommunicator Emergency Response Taskforce (TERT) or as a tactical dispatcher in an incident communications center.
- Performs other work as assigned.
- Performs work that involves walking or standing some of the time.
- Involves exerting up to 10 pounds of force on a regular and recurring basis and sustained keyboard operations.
- This position also entails constant mental demands.
- Requires a High School diploma or GED equivalent.
- Must be at least 18 years of age.
- Must have one (1) year of experience as a Public Safety Telecommunicator working in a Public Safety Answering Point.
- Preferred no less than forty-five (45) hours of public safety communications coursework that meet the minimum course of study requirements as set forth by the Tennessee Rules of Department of Commerce and Insurance Emergency Communications Board, Chapter 0780-6-2, Dispatcher Training Regulations.
- Preferred N.C.I.C. (National Crime Information Center) or T.I.E.S. (Tennessee Information Enforcement System) valid certification.
- Preferred Emergency Medical Dispatch and CPR valid certifications.
- Preferred to have been employed as a Public Safety Telecommunicator within the last year.
- Must submit to and pass an audiogram upon offer of employment.
- Must pass a physical examination by a licensed physician selected by the City of Murfreesboro upon offer of employment.
- Submit to and receive a passing score on a Telecommunicator pre-employment exam/testing.
- Ability to work different assigned shifts and different days off.
- Shifts and days off are subject to change based on staffing needs and must be available to work rotating and odd work schedules. Shifts and days off are subject to change each month based on ECS2 training rotation needs.
- Attain Emergency Communications Specialist II training and certification requirements within nine (9) months of employment/promotion; failure to attain stated Emergency Communications Specialist II training and certification requirements within nine (9) months of employment/promotion could result in termination or demotion to ECS1.
- Must possess eyesight adequate to read TDD and various computer printouts accurately.
- Must have fingerprints on file with the Tennessee Bureau of Investigation.
- Must meet all qualifications established by Tennessee State Law, T.C.A. Section 7-86-201 to T.C.A Section 7-86205, and as same may be amended.
- Medical, Dental, Vision, Flexible Spending Accounts, Voluntary Term Life, Employee Assistance Program (EAP) and Fit for Success:
- Full-time employees regularly scheduled to work a minimum of 30 hours per week
- Legally married spouses
- Dependent children, including stepchildren, up to age 26
- Group Term Life and AD&D Insurance, Long-term Disability and Wellness Program (all employer funded):
- Employees hired after June 30, 2010, are required to participate in the City's 401(a) Plan with a mandatory contribution of a 3% pre-tax deferral amount.
- The City will contribute a matched amount of exactly 3% into your 401(a) Plan.
- You do not pay taxes on the money in your account until you withdraw it.
- A 457 Plan is available for employees who want to contribute an additional amount to a non-qualified, tax-advantaged deferred-compensation plan.
- The 457 Plan is designed to help you meet your retirement goals.
- The maximum annual contribution in the 457 Plan cannot exceed the IRS maximum, including the City's contributions.
- The City will provide an equal match, up to 5% of salary, for an employee's voluntary 457 contribution.
- You are always 100% vested for the contributions you make into the plan.
- Employees hired after July 1, 2010, are 100% vested in the MISSION SQUARE Retirement Plans after 5 years of completed service, based upon hire date.
- Police Officers and Firefighters:
- The employee's 55th birthday is considered Normal Retirement Age .
- For All Other Employees:
- Must be at least 55 years of age AND complete thirty (30) years of full-time service, OR
- Ascend Federal Credit Union
- Cornerstone Financial Credit Union
- Redstone Federal Credit Union
- Heritage South Credit Union
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