Eligibility Specialist - GovernmentJobs.com : Job Details

This position requires someone who can gather information and likes working with numbers, policies, and people to determine eligibility for social service programs.

We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Closes: Open Until Filled

Location: Dallas, OR

Salary: Starting at $3,982 with excellent benefits. (See below)

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Meets Agency Mission, Vision and Values by determining financial eligibility for benefits and enrolling consumers, and ongoing maintaining of consumer enrollment in various medical assistance programs.

Essential Functions

Minimum Qualifications - Education and Experience

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required to do the essential functions of this job. The following qualifications meeting the minimum requirements will be considered:

• Bachelor's degree in social sciences or any related field
• Work or volunteer experience working directly with consumers in social service type settings. Experience can be substituted for education.
• Any combination of related education and relevant work experience equaling at least 4 years.

(FOR BILINGUAL POSITIONS ONLY)

• Successful completion of a Language Proficiency Test

Knowledge, Skills, and Abilities

The successful applicant must have the following general skills, including the ability to:

• Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers
• Apply the knowledge and skills in a timely, accurate, and efficient manner to meet deadlines
• Process a high volume of work with critical deadlines
• Organize and prioritize work to meet required time timeframes
• Multi-task
• Collaborate and coordinate with others
• Build relationships and network
• Exhibit excellent interpersonal communication and listening skills
• Exhibit good judgment, and use courtesy and tact
• Speak, read, write, and understand English
• Follow verbal and written instruction
• Know and commit to abide by rules governing consumer confidentiality and mandatory reporting

The successful applicant must have the following job-specific skills, including the ability to:

• Learn available services of Agency and other community services
• Apply knowledge of program rules
• Utilize general math skills
• Interview and obtain general and financial information
• Understand the role of the individual's preferences in care success
• Keep up with fast changing rules through training and resources provided by the Agency
• Learn and use database to maintain complete and timely files, including data entry and narration of ongoing work
• Meet quality work standards
• Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work
• Use extensive business-English skills (grammar, spelling, and punctuation)
• Operate a personal computer, copier, fax machine, phone, and general office equipment, etc.
• (For Bilingual) Successfully demonstrate the required level of oral and written proficiency for bilingual duties in identified language pair (English/Spanish, Russian, ASL, etc.)

Other Requirements

• Support the agency's mission, ethics, and values
• Secure and maintain a valid driver's license in the state of Oregon, or an acceptable alternative means of transportation
• Commit to regular attendance as it is required to meet the demands of this job
• Pass a criminal background check successfully
• Maintain and share information according to privacy regulations
• Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation
• Complete necessary work as assigned

Work Environment/Physical Demands

This is a fast-paced, deadline-driven position where accuracy, efficiency and excellent customer services are essential. Frequent consumer contact, high volume detailed work.

This job is performed primarily in the office with possible occasional work in the field.

Office work will be conducted using general office equipment, includes substantial sitting and is performed primarily in a cubicle environment, with noise and interruptions, being on phones and working at a computer. Field work requires travel to clients in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair. Field work requires driving an Agency car or employee car, carrying and using a laptop computer.

These essential outcomes require regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.