Eligibility Specialist II - Pegasus Park - ChildCareGroup : Job Details

Eligibility Specialist II - Pegasus Park

Join to apply for the Eligibility Specialist II - Pegasus Park role at ChildCareGroup.

Position Overview

Make an impact as an Eligibility Specialist II. You will interact with customers and childcare providers to determine needs, provide information about child care services, and assist with enrollment processes. Responsibilities include determining eligibility, educating consumers about quality childcare, and managing case files.

Why Work for ChildCareGroup?

Founded in 1901, ChildCareGroups mission is to support a strong early childhood system that benefits children, parents, and communities. The organization offers comprehensive benefits, including paid parental leave, holidays, 401(k) match, and health insurance.

Core Values

• SERVICE Lead with a servants heart
• PROFESSIONALISM Perform our best every day
• INTEGRITY Do what is right
• RESPECT Treat each other with kindness
• INCLUSION Value individual differences
• TEAMWORK Collaborate to achieve goals

Responsibilities

• Determine eligibility and maintain case records, including screening and assessments.
• Calculate household income and process enrollment forms.
• Follow policies to determine eligibility and manage services accordingly.
• Process case changes, drops, and transfers timely.
• Manage high volume of case files and data entry into TWIST and other systems.
• Document cases objectively, ensuring records are reviewable.
• Provide excellent customer service, establishing rapport with clients and providers.
• Communicate policies clearly and educate new clients about program options.
• Discontinue services when necessary, ensuring compliance.
• Pay close attention to detail and maintain a positive attitude.
• Edit and produce accurate content and documents.
• Support team members as needed and perform other duties as assigned.

Qualifications

• High School Diploma or equivalent; degree preferred.
• Child development experience is a plus; 1-2 years of eligibility determination and customer service experience preferred.
• Adaptability to policy changes, strong critical thinking, and results-driven mindset.
• Proficiency in Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Ability to handle stressful situations professionally.
• Strong organizational and multitasking skills.

Travel & Compliance

• Valid Texas drivers license and reliable transportation.
• Compliance with background check requirements and insurance coverage.
• Ability to travel locally or out of town as needed; mileage reimbursement available.

Benefits

• Paid parental leave, health insurance, 401(k) match, paid time off, holidays, and more.

Additional Information

This is an entry-level, full-time position within the non-profit sector. ChildCareGroup is an equal opportunity employer and provides accommodations for individuals with disabilities.

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