Eligibility Specialist I/II - GovernmentJobs.com : Job Details

The current vacancy is in the Shasta County Health and Human Services Agency Economic Mobility Branch. Oral exam is tentatively scheduled for August 2025. Responses to supplemental questions are required. Final filing date: July 23, 2025 at 12:00 pm. Salary information: Eligibility Specialist I: $3,473 - $4,434 approximate monthly / $20.04 - $25.58 approximate hourly. Eligibility Specialist II: $3,905 - $4,984 approximate monthly / $22.53 - $28.75 approximate hourly. Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases. Visit

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

The Shasta County Health and Human Services Agency partners with communities to protect and improve the health and well-being of Shasta County residents. The agency is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The agency promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the agency for services and resources to meet their basic needs, and to protect their health and safety.

The Economic Mobility Branch provides assistance and services to individuals and families in the community. Through multiple locations in Redding, Anderson, Shasta Lake, Burney and Enterprise the branch provides initial and on-going eligibility determination services for public benefits such as CalFresh, CalWORKs, General Assistance, Healthcare Programs, and WIC. The branch provides CalWORKs and CalFresh employment preparation and support services, as well as behavioral health and comprehensive perinatal alcohol and drug counseling services. Recently, the branch also added a new division to consolidate and streamline homeless and housing services within the HHSA and finally, the Economic Mobility Branch also provides referrals for individuals and families to other services within the HHSA and within the community.

The position determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required.

The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.

Eligibility Specialist I duties may include, but are not limited to, the following. For Eligibility Specialist I, duties are performed at the trainee level: Performs interactive interviews in person or via the telephone to elicit eligibility information, obtain and/or verify financial, employment, tax, and personal demographic information, and determine eligibility for public assistance programs and services; analyzes financial and eligibility information to determine initial or continuing eligibility for multiple public assistance programs; explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various public assistance programs and services; ensures accuracy and completion of application and declaration forms; resolves discrepancies by securing documentation, medical records, and confirmation from other agencies; initiates a total-household assistance case; enters and retrieves numerical and narrative data, and issues benefits from automated computer systems; determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzes the results; reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination; evaluates clients for and answers questions on Advanced Payment Tax Credits related to health care reform; explains a variety of plan options, costs, and individual plan features through Covered California; monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes; determines the need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly; organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; enters and maintains case records, including written narratives, forms, and computer documents in a clear and readable format; troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality; responds to questions and complaints of clients in person, by telephone, mail, and/or email communication; provides pertinent forms and pamphlets to clients as required; identifies suspected fraud and makes referrals for investigation; prepares correspondence and reports; participates in special projects, studies, work assignments, and committees; and performs related duties as assigned.

Eligibility Specialist II duties may include, but are not limited to, the following. For Eligibility Specialist II, duties are performed at the journey level: Performs interactive interviews in person or via the telephone to elicit eligibility information, obtain and/or verify financial, employment, tax, and personal demographic information and determine eligibility for public assistance programs and services; analyzes financial and eligibility information to determine initial or continuing eligibility for multiple public assistance programs; explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation; ensures accuracy and completion of application and declaration forms; resolves discrepancies by securing documentation, medical records, and confirmation from other agencies; initiates a total-household assistance case; enters and retrieves numerical and narrative data, and issues benefits from automated computer systems; determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzes the results; reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination; evaluates clients for and answers questions on Advanced Payment Tax Credits related to health care reform; explains a variety of plan options, costs, and individual plan features through Covered California; monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes; determines the need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly; organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; enters and maintains case records, including written narratives, forms, and computer documents in a clear and readable format; troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality; responds to questions and complaints of clients in person, by telephone, mail, and/or email communication; provides pertinent forms and pamphlets to clients as required; identifies suspected fraud and makes referrals for investigation; prepares correspondence and reports; participates in special projects, studies, work assignments, and committees; and performs related duties as assigned.

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

Eligibility Specialist I knowledge of: General goals and purpose of public social services programs; laws, rules, regulations, policies, and procedures governing eligibility for diverse public assistance programs and related case administrative techniques; methods and techniques of conducting an investigative interview and information gathering; computer terminology and automated computer systems; modern office practices, methods, and procedures; basic record keeping practices and procedures; principles of mathematical calculations; intricacies of health insurance plans, medical health plan options, and associated terminology; regulations and rules regarding household filing status related to the Affordable Care Act; cultural and human behavior, including knowledge of self, to interact effectively with clients and staff; principles and practices of effective customer service; structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.

Eligibility Specialist I ability to: Apply the policies, procedures, and programs of the Health and Human Services Agency; apply the laws, rules, and regulations governing eligibility and benefits determination for multiple public assistance programs and the case administration of these programs; identify available resources, and communicate with others to obtain and verify information concerning eligibility; use fact finding techniques and perform in-depth and interactive interviewing; determine appropriate course of action in emergency situations; make referrals to appropriate agencies and social