EHR System Coordinator - Lenawee Community Mental Health Authority : Job Details

Who is LCMHA?

LCMHA (Lenawee Community Mental Health Authority) provides or manages a full array of services to adults and children with mental health and/or emotional disturbances, persons with substance use disorders, and persons with developmental disabilities. Our mission is to create a path to resilience, recovery, wellness, and self-determination for these individuals.

What would this job entail?

The EHR System Coordinator is responsible for the configuration, testing, implementation, and operational support of the agency's Electronic Health Record (EHR) system; specifically, this individual will:

• Coordinate and maintain EHR configurations and user access. Create and manage staff profiles; maintain EHR build; and ensure system functionality supports all program needs;
• Oversee EHR testing, troubleshooting, and implementation. Lead testing for new features, workflows, and updates; troubleshoot issues; develop rollout instructions and implementation plans; and document technical procedures;
• Serve as liaison between EHR users and the region/vendor. Coordinate with internal staff and contract providers to ensure system alignment, respond to needs, and escalate/resolution of EHR-related issues affecting shared workflows;
• Support staff onboarding and ongoing EHR training. Provide individual and group training; assist with onboarding new hires in clinical systems; develop job aids and documentation for program-specific workflows;
• Monitor and manage system data integrity. Review, clean, and maintain accurate records in the EHR; monitor and approve CPT coding for consistency and compliance; address data quality issues in collaboration with staff and supervisors; and ensure compliance with documentation standards;
• Generate and interpret reports. Produce and analyze reports including monthly/quarterly state-required reporting; collaborate with the Data Analyst to review utilization, claims, and service metrics for compliance and quality improvement;
• Coordinate Utilization Review (UR) processes. Manage UR functions in the EHR; ensure required documentation and approvals are completed; support audit readiness and efficient clinical workflows;
• Support claims, billing, and authorization troubleshooting. Work with staff and partners to understand and resolve billing errors. Assist in accurately connecting clinical documentation to fiscal year cycles;
• Participate in system development initiatives. Contribute to regional/state project needs; provide insight on system improvements that support LCMHA priorities and compliance requirements;
• Regular and consistent attendance; other duties as assigned. Maintain reliable attendance and perform additional responsibilities as needed to support agency operations.

The qualifications for this position are:

• Bachelor's degree in Health Information Technology, Information Systems, Public Administration, or related field is required;
• At least two-years of experience working with electronic health records is required;
• Prior experience working in a behavioral health setting is preferred;
• Familiarity with the Michigan Mental Health Code, claims data, episodic data, data tracking, Medicaid billing processes, and protecting PHI;
• Intermediate to advance proficiency in Microsoft Office, especially Excel and Word;
• Demonstrate ability to troubleshoot complex EHR issues, perform system testing, and create clear, user-friendly technical documentation;
• Experience in working collaboratively with groups and committees;
• Possess a valid U.S. driver's license.

Why work for LCMHA?

We have been around for over 40 years providing services to some of the most vulnerable members of the Lenawee County community. We feel a responsibility to identify needs and work with our community partners to identify solutions. We have been leaders in implementing system change.

The annualized salary range for this position is $66,417 to $85,761 per year (based on a 37-1/2 hour work week).

The benefits package includes:

Employees receive a generous paid leave benefit, and paid leave begins to accrue on an employee's first day of employment; an employee would receive about 24-1/2 paid days off in the first year. The number of paid leave hours an employee accrues is based on length of service; the paid leave time accruing increases after one year, five years, and ten years of employment.

Employees receive scheduled annual salary increases, starting after one year of employment.

Paid Holidays: LCMHA observes 14 paid holidays per year; employees are eligible for paid holidays as of the first day of employment.

Employees are eligible to enroll in comprehensive medical, dental, and vision insurance as of the first day of employment.

• Medical insurance: the agency covers:
  • The agency covers 100% of the insurance cost for one of the plan choices, at all three levels of coverage (employee-only, employee-plus-one, and family coverage);
  • The agency covers about 87% of the insurance cost at the employee-only coverage level for the other two plan choices;
  • The agency covers about 77% of the insurance cost at the employee-plus-one and family coverage levels for the other two plan choices.
• Vision insurance: the agency covers 87% of the cost for all coverage levels;
• Dental insurance: the agency covers 100% of the cost for all coverage levels.

Employees who decline to enroll in the agency's medical insurance program because they have medical insurance coverage from a different source receive a medical insurance opt-out payment (this benefit starts as of the first day of employment).

Retirement Benefits: this benefit starts as of the first day of employment.

Long-Term Disability and Life Insurance (at no cost): this benefit starts as of the 91st day of employment.