eCommerce Solutions Manager - Standard Process : Job Details

About Standard Process:For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally. The Opportunity: Standard Process is seeking an eCommerce Solutions Manager to lead our digital commerce initiatives, with a primary focus on the inSITE platform that supports healthcare practitioners. This hands-on leadership role reports to the Director of Customer Care and manages one Digital eCommerce Specialist, balancing strategy with day-to-day execution. The ideal candidate will have a strong foundation in eCommerce, cross-functional collaboration, and team development. You'll drive platform growth, elevate the practitioner experience, and connect digital engagement to sales enablement and business outcomes. This is a hybrid position with the expectation of 3 days per week being in-office at our Palmyra, WI location. What You'll Do Strategic Leadership & Program Development

• Define and advance the vision of the inSITE digital commerce program, focusing on growth, ease of use, and sales impact.
• Leverage practitioner insights, analytics, and digital trends to create data-driven strategies.
• Establish and monitor KPIs related to adoption, engagement, and revenue contribution.

Team Leadership & Coaching

• Directly manage and mentor the Digital eCommerce Specialist.
• Set clear expectations and foster an agile, accountable, and supportive team dynamic.
• Align individual efforts with broader organizational priorities.

Cross-Functional Collaboration

• Partner with Sales to embed eCommerce into account strategies and field training.
• Collaborate with Marketing to develop campaigns, content, and promotional tools.
• Coordinate with IT and Digital Product teams to drive enhancements and new features.
• Work with Customer Care to ensure a consistent practitioner support experience.

Practitioner Success & Sales Enablement

• Support API partners with tools, best practices, and strategic guidance to accelerate growth.
• Conduct eCommerce business reviews with API customers using performance data.
• Serve as the key contact for API-based eCommerce customers and oversee their onboarding journey.
• Act as a senior escalation point for complex practitioner or internal needs.
• Design and execute go-to-market strategies for new platform features and promotional efforts.

Operational Execution & Optimization

• Oversee day-to-day operations of the eCommerce program with support from the specialist.
• Maintain scalable processes, SOPs, and enablement documentation.
• Conduct A/B testing and usability improvements to increase engagement and conversions.

What You Bring Education & Certifications

• Bachelor's degree in Marketing, Business, eCommerce, or a related field required.
• Advanced degree preferred.

Experience

• 5+ years of experience in digital commerce, digital marketing, or customer success.
• 1-2 years of supervisory, mentorship, or leadership experience (managing one direct report acceptable).
• Shopify experience is a plus.

Specialized Knowledge & Skills

• Strong knowledge of digital marketing, CRM systems, and analytics tools.
• Demonstrated success managing strategic and tactical initiatives.
• Excellent interpersonal and cross-functional collaboration skills.

Necessary Competencies

• Results-driven with strong problem-solving capabilities.
• Highly organized with attention to detail.
• Ability to thrive in a dynamic, fast-paced environment.
• Commitment to supporting practitioner and patient success.

Travel Requirements

• Occasional travel may be required (