eCommerce Program Manager, WW CSO - Apple, Inc. : Job Details

Imagine what you could do here. The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. We are looking for a dynamic and entrepreneurial eCommerce Program Manager to join our global team. This role will be instrumental in shaping and executing our Digital Channel strategy across global websites, using digital merchandising skills, data analytics and a customer-first approach. The ideal candidate is proactive, data-driven and passionate about eCommerce, with the ability to navigate a fast-paced and evolving environment.

In this role, you will:

• Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience
• Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.
• Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.
• Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.
• Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.

• Typically 12+ years experience in eCommerce, CX, Marketplace sales
• Hands on experience with one or more Fortune 100 websites
• A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
• Analytical and detail oriented, with a strong ability to translate data into actionable strategies
• Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives
• Proficient in Excel/Numbers and PowerPoint/Keynote

• Passionate about innovation, customer experience, and digital transformation
• Outstanding verbal and written communication skills
• Master's degree or MBA in a business field preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.