eCommerce Operations Manager - The Planet Group : Job Details

eCommerce Operations Manager

The Planet Group

Job Location : New Bremen,OH, USA

Posted on : 2025-07-21T02:10:20Z

Job Description :
The Planet Group is looking for an eCommerce Operations Manager to join our client, one of the world's leading lift truck manufacturers.Salary: $106,000-$120,000 depending on experienceLocation: On-site 5 days a week in New Bremen, OhioeCommerce Operations Manager Responsibilities:
  • Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.
  • Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.
  • Perform the day-to-day monitoring of eCommerce activity.
  • Provide operational and eCommerce order support to the Retail network.
  • Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.
  • Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.
  • Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.
  • Collaborate cross functionally to develop strategies to help optimize the online buying experience.
  • Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
  • Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.
  • Recommend new ways to promote and grow online sales.
eCommerce Operations Manager Qualifications:
  • Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.
  • Experience in developing and leading eCommerce programs.
  • Understanding of how content, design, and user interface work together to create an optimal user experience.
  • Strong understanding of online marketing strategies.
  • Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.
  • Knowledge of eCommerce processes and best practices.
  • Ability to prioritize projects, work within short time frames, and meet deadlines.
  • Proactive, flexible self-starter with strong interpersonal and team building skills.
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