E-Commerce Associate- San Jose - The Salvation Army Southern California : Job Details

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About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY DOING THE MOST GOOD

SAN JOSE CA - E-COMMERCE ASSOCIATE

PAY RATE: $17.95

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Summary

The Ecommerce Associate will be responsible for processing and shipping sold merchandise, creating product listings, and enhancing the overall customer experience.

Essential Duties And Responsibilities

• Address stock shipping, coordinate scheduling, and ensure timely order fulfillment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate descriptions, images, and specifications.
• Select high-value merchandise at the ARC Center for online sale.
• Test items for functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise appealingly and informatively.
• Provide excellent customer support via email, message, and phone, addressing inquiries and concerns.
• Ensure accuracy in written and verbal tasks.
• Meet daily posting quotas and sales targets as determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display eagerness to acquire new skills and grow within the organization.
• Collaborate with the District Sales Manager, Operations Manager, and team members in daily operations.

Qualifications

• High School Diploma or equivalent REQUIRED.
• Excellent verbal and written English communication skills.
• Strong computer skills, especially Windows OS (10+) and Microsoft Office.
• Knowledge of online selling platforms; proficiency in Photoshop is preferred.
• Ability to work collaboratively and independently.
• Ability to multitask and work under pressure.
• Typing speed of at least 40 words per minute.
• Experience in identifying high-quality and designer merchandise.
• 2-4 years of customer service and/or retail experience.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist regularly.
• Ability to lift/move up to 50 lbs and handle heavy objects.
• Repetitive motion tasks and specific vision requirements for computer work.

Qualified individuals must be able to perform essential duties with or without accommodations. Requests for modifications should be reasonable and not impose undue hardship.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Non-profit Organizations