E-Channel Representative - Aquent Talent : Job Details

Become an integral part of a leading financial institution dedicated to empowering individuals and businesses to achieve their financial goals. As a valued member of their dynamic team, you will play a crucial role in shaping the future of digital banking, delivering exceptional customer experiences, and driving innovation in the financial industry. This is your opportunity to make a tangible impact on a growing organization committed to excellence.

Empower Customers as a Digital Banking Expert!

In this exciting role, you will be the go-to expert for all things digital banking. You will provide top-notch support to customers, guiding them through online banking platforms, mobile services, and other digital channels. You will be a key player in ensuring a seamless and positive customer experience, troubleshooting issues, and empowering customers to navigate the digital landscape with confidence.

Responsibilities:

• Provide exceptional support to customers via phone, email, and online chat, addressing their digital banking needs with professionalism and efficiency.
• Resolve customer inquiries regarding online banking, mobile applications, bill pay, and other digital services.
• Troubleshoot technical issues, assist with password resets, and guide customers through online processes.
• Research and resolve complex issues related to digital banking services, escalating as needed.
• Identify and report trends in customer inquiries to improve digital banking products and services.
• Maintain up-to-date knowledge of the bank's digital offerings, policies, and procedures.
• Contribute to the ongoing improvement of the digital customer experience.
• Refer sales opportunities to appropriate team members.

Must-Have Qualifications:

• High school diploma or equivalent.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and analytical skills.
• Proficiency in navigating computer systems and online platforms.

Nice-to-Have Qualifications:

• College degree.
• Previous call center or customer service experience.
• Experience with written customer communication.
• Knowledge of web or mobile-based support, including browsers, compatibility, and online technical troubleshooting.

The target hiring compensation range for this role is $25.64 to $28.49 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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