Dynamics 365 Support Engineer - Cynet Systems : Job Details

Dynamics 365 Support Engineer

Cynet Systems

Job Location : Charlotte,NC, USA

Posted on : 2025-08-16T13:18:38Z

Job Description :
Job Description:Responsibilities:
  • Provide day-to-day production support for Microsoft Dynamics 365-based solutions.
  • Monitor system health and performance using observability tools and dashboards.
  • Troubleshoot and resolve incidents, service requests, and user-reported issues.
  • Collaborate with development and infrastructure teams to escalate and resolve complex problems.
  • I participate in root cause analysis and post-incident reviews.
  • Assist in patching, upgrades, and deployment activities.
  • Maintain documentation for support procedures, known issues, and resolutions.
  • Support change management and release processes in coordination with SRE and DevOps teams.
  • Participate in on-call rotation and support coverage as needed.
Required Skills and Experience:
  • 1 3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
  • Familiarity with Dynamics 365 customization, configuration, and integration.
  • Basic understanding of Power Platform (Power Automate, Power Apps) is a plus.
  • Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and collaboration abilities.
Preferred Qualifications:
  • Exposure to Azure services and cloud-based infrastructure.
  • Experience with CI/CD pipelines and automation tools.
  • Familiarity with monitoring tools like App Insights, Log Analytics, or Client.
  • Understanding of SRE principles and metrics (SLOs, SLIs, error budgets).
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