Drug Testing Representative - MALES Needed for DOT Direct Observations - ZipRecruiter : Job Details

*** ON THE JOB TRAINING - NO EXPERIENCE NECESSARY***

Basic Functions

Handle the testing of customers and client donors, answer business telephone calls, communicate with customers, and assist in the day-to-day operation of the Fastest Labs collection site.

Primary Responsibilities

• Perform certified urine, alcohol, saliva, fingernail, hair follicle, and DNA specimen collections.
• Test urine and saliva specimens utilizing instant or rapid screening devices.
• For non-rapid tests, perform specimen collections following proper chain of custody procedures, properly package specimens, ship packages with appropriate couriers, and complete necessary paperwork.
• If requested, conduct testing at customer sites, which may be outside of normal business hours.
• Collect payment from donors (when applicable) or generate estimates for later processing for clients.
• Report test results for urine, hair, alcohol, fingernail, hair follicle, and DNA tests to the client using the appropriate reporting protocol.
• Handle potential customer inquiries and follow telephone scripts to persuade callers to schedule sales appointments or visit the Fastest Labs collection facility for testing.
• Perform daily data entry in billing software, along with other related billing tasks.

Secondary Responsibilities

• Maintain a clean and professional appearance of the office, reception, and testing areas.
• Contribute to a positive work environment and team effort.
• Maintain and prepare testing products, forms, and equipment.
• Perform all office functions and other related duties as assigned.
• At least weekly, vacuum the entire office, clean toilets, wipe down countertops and tables.