Donor Relations Associate - New York Blood Center : Job Details

About the role:This role focuses on providing exceptional customer service to donors with the goal of increasing donor frequency and retention. Under direct supervision, the position involves a variety of tasks including rebooking donation appointments, educating donors on the donation process, and enrolling them in frequent donor programs. The role also supports Donor Services by managing donor flow, monitoring wait times, and resolving any customer service issues. Additional responsibilities include administering marketing and customer service surveys, collecting data for reports, presenting promotional items, and ensuring compliance with internal SOPs and external regulations. This position requires a proactive approach to donor engagement and an ability to communicate effectively with donors, staff, and coordinators to enhance the overall donation experience. What you'll do:Welcome Donors with a Smile: Provide outstanding customer service at our mobile units and/or donor centers. G...Relations, Associate, Customer Service, Donation, Monitoring, Healthcare, Business Services, Support