Domestic Customer Service Agent - AIT Worldwide Logistics : Job Details

**AIT Worldwide Logistics**

**Domestic Customer Service Agent**

**Operations - Itasca, IL - Full Time**

**Wake up each day to be part of a movement.**

A movement to *make an impact.* A movement to *go for it.* A movement to *provide solutions.* A movement to *be empowered.* A movement to *do the right thing.*

**our people deliver.**

**Empowerment, active listening and creative thinking** are a few attributes AIT teammates exercise to deliver a world-class customer experience.

**Position Overview**:

The Domestic Customer Service Agent must have the ability to troubleshoot and become first point of contact for AITs customers seeking help with timely delivery. Establishing new relationships, managing and maintaining existing customers accounts and assessing customers needs translating into results oriented solutions.

**What You Will Be Doing Day-to-Day:**

* Manage new and existing customer accounts to assure accurate and timely delivery

* Serve as a liaison between the sales team and customers to enhance service experience

* Promote additional services to contribute to overall profit

* Interact with various agents /carriers & AIT partner Stations to set up quotes, routes and rates for domestic air and ground freight shipments.

* Review customer shipment queries and take immediate action to correct or solve issues that may occur

* Suggest improvements in procedures that will increase efficiency to reduce errors and better serve our customers

* Built and maintain relationships with AITs customers on a first name basis

* Answering phones calls and emails in a timely and efficient matter in a face-paced environment

* Other duties as assigned

**What We Look for in Teammates:**

* A team player who works well with others being respectful to our teammates is a Core Value

* A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role

* Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently

* Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

* Strong verbal and written communicator

**Other Skills We Hope to See:**

* High School/GED required

* Associates Degree preferred

* 1-3 years of customer service experience

* Freight forwarding experience is a plus!

* Excellent customer service skills to internal and external customers

* Strong problem solving skills with ability to develop new ideas and innovative solutions

* Excellent verbal and written communication skills

* High attention to details and accuracy

* Ability work and adapt in a high volume, fast paced work environment

* Proficiency with Microsoft Office (Word, Excel, Outlook)

**What AIT Can Offer You:**

* Growing company with a record year in performance that continues to scale!

* One of the best profit share programs in the industry

* Opportunity to drive significant changes in the Customer Service area with an ability to make an impact across the organization

* Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value!

* Laid-back and open-door work environment

* High Performance culture with a focus on a growth mindset where continuous improvement is embraced

* Opportunity for advancement

* Competitive compensation package

* Full line-up of benefits

* Tuition assistance

* Volunteer program its also a Core Value we actively engage in our communities!

**About AIT Worldwide Logistics:**

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AITs flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AITs full-service options also include customs clearance, warehouse management and white glove services.

*AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-###-#### ext 5218 or email your resume to [email protected].*

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