Documentation Specialist - Veterans Staffing : Job Details

Location: Winchester, VA

Type: 6-month+ Contract Contractor

Work Model: Hybrid (3 days a week on-site/2 days a week remote)

Hours: 8:00 am - 4:30 pm EST

Hourly Rate: $30/hr. to $32/hr. Range. Benefits available

ALTA IT Services has a 6-month+ contract opening for a Level 1 Documentation Specialist to support a leading financial services customer. This is a hybrid position 3 days a week onsite in Winchester, VA /2 days remote. Support the organization by participating in the development and follow-up analysis of policy and process updates. Provide end-user support for manuals and the organization's Systems. Works under general supervision with limited discretion. Develops an alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Ensure project deliverables are met following customers' expectations, timelines & budget constraints. Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.). Conduct research and preparation of reference material. Ensure effective management of projects from inception through implementation. Identify, communicate, and resolve technical, tactical, and operational project issues and risks. Maintain documentation library to ensure currency of processes. Provide training to the end user in the use of electronic manuals and reference material. Review proposed policy and procedure changes for technical adequacy, completeness, and compliance with regulations. Administer and develop eNet content. Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communicating with project teams, validating, and documenting results. Ensure clear, concise, and effective communication of material. Interact with various sub-teams to determine user requirements and specifications. Organize policy and procedures according to set standards. Recommend a strategy for communications. Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization. Write online reference material, instructions, and communications. Perform other duties as assigned.

Ability to work independently and in a team environment. Experience in composing correspondence that adheres to grammar and the organization's writing style and standards. Experience in managing multiple priorities independently and/or in a team environment to achieve goals. Experience in researching, compiling, and documenting data, business processes, and workflow. Experience in working and participating in cross-functional, multi-dimensional teams and projects. Working knowledge of PC and web/internet-based technologies, e.g., HTML, trends/issues, management, editing/authoring tools, and development. Basic database and presentation software skills. Basic skill in capturing and translating processes and requirements into easily understood terms. Basic skill in exercising initiative and using good judgment to make sound decisions. Basic verbal and written communication skills. Effective organizational, planning, and time management skills. Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations. Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience.

Hourly rate: $30/hr. to $32/hr. range. Benefits available. Please contact Melissa McNally for consideration.