Documentation Specialist - Upstate HomeCare : Job Details

INFUSION DOCUMENTATION SPECIALIST Job Summary Directly provides basic billing functions, clerical assistance and document organization as requested by the Infusion RCM Manager and/or designee. Minimum Qualifications Two years of clerical, secretarial or office experience within a service-related company. Organizational, problem solving and communications skills, computer literacy, and math aptitude, required. Work Environment Office environment. Special Physical Demands Clear speech, adequate hearing, excellent listening skills are essential for effective performance. Repetitive filing motions required. Ability to multitask and work independently required. Performance Requirements 1. Providing compliance to Administrative Filing policies & procedures:

• Ensuring audit documents are in proper order for submission.
• Ensuring appropriate documents are filed, emailed, scanned, and mailed.
• Ensuring claims from remote employees are mailed with appropriate documentation.
• Ability to organize and handle multiple emailed directives from billing staff.
• Ability to order and inventory appropriate billing forms.
• Mail distribution for billing department and phone coverage during breaks
• Occasional basic billing functions for small clients
• Complying with confidentiality policy and procedures
• Asking questions when unsure of proper task performance

2. Shows teamwork, initiative, and accountability by:

• Complies with requests, memos and/or policy changes.
• Volunteering or initiating assistance in other activities (not listed in JD) when it is beneficial to the company.

3. Exhibits exceptional work ethics by:

• Not being wasteful or abusing branch/region resources (vehicles, buildings, equipment, supplies, phones, utilities, time at work and time absent from work, etc.)
• Following through timely with commitments
• Being flexible and able to prioritize for maximum employer satisfaction.
• Presenting ideas and solutions to customers and/or operating problems
• Asking clarifying questions and showing consideration of other comments
• Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill will connotations.
• Returning phone messages promptly, responding calmly to angry or upset callers.

4. Show acceptance and understanding of the position by:

• Confirming knowledge of requirements at time of hire
• Meeting requirements as evidenced by work performance, competency evaluation (if applicable) and performance appraisal.

Benefits

• 401 (K)
• Medical, Dental, and Vision Insurance
• FSA and Company Funded HRA
• Life Insurance and Short-Term Disability
• PTO and NY Sick Time
• 2 Floating Holidays
• 100% Company Paid Parental Leave