Document Processing Team Lead - TDEC : Job Details

Document Processing Team Lead Location: Silver Spring, MD (On-Site) Compensation: Based on the applicable Wage Determination issued by the U.S. Department of Labor for this contract and location TDEC, a nationally recognized Business Processing Outsourcing (BPO) organization, is seeking an experienced Document Processing Team Lead to support a federal agency in Silver Spring, Maryland. This position is contingent upon contract award. Duties and Responsibilities

• Provide day-to-day supervision and leadership to contractor personnel assigned to tasks such as data entry, mail processing, record filing, and other administrative functions.
• Monitor and oversee daily activities of contract staff including assigning/scheduling projects, coordinating non-routine functions, and ensuring work completion on schedule with accuracy and quality.
• Establish project priorities and ensure adherence to deadlines, productivity standards, and client requirements.
• Manage staff scheduling including absences, vacations, and overtime.
• Assist with recruiting and screening candidates for open positions.
• Train, mentor, and monitor the performance of contractor staff to ensure compliance with Standard Operating Procedures (SOPs).
• Serve as Team Leader, providing leadership, troubleshooting, and failover support during absences or vacancies.
• Interface with Program Managers, Deputy Program Managers, and government officials on task-related matters.
• Perform other duties as assigned.

• Bachelor's Degree
• 3-5 years of management/supervisory experience over repeatable administrative tasks
• Records management experience required
• Experience with compliance-driven environments required
• Experience with Microsoft Office Suite required
• Ability to implement, train, and enforce Standard Operating Procedures (SOPs)
• Strong supervisory and team leadership skills with ability to provide clear direction and feedback
• Ability to respond articulately and effectively to requests from client liaisons
• Prior federal/government contracting experience strongly preferred
  • Prior FDA experience a significant bonus
• PMP certification preferred

• Wages & Fringe Benefits
• Health & Welfare Benefits
• Paid Time Off and Holiday Pay
• UHC Health Insurance
• Dental, Vision, and Life Insurance
• Direct Deposit and Wisely Pay available
• Generous 401(k) program
• Legal Shield and Identity Theft Protection