SDC is seeking a District Parts and Service Manager (DPSM) residing in the Rochester/Syracuse/Buffalo area. The DPSM supports 13 area retailers' daily operations by conducting consultative meetings to enhance the Subaru customer experience and retailer profitability through Subaru programs, resources, and processes.
Responsibilities
Conduct monthly business meetings with Retailer Principals and General Managers.Analyze parts & service performance and develop business plans to meet purchase objectives.Ensure retailers utilize Subaru programs and tools to improve customer satisfaction and profitability.Educate retailers and enforce warranty claims, parts policies, and escalation procedures.Communicate with Subaru of America's Customer Advocacy Department to resolve customer issues.Assist retailers with customer handling and business practices to prevent Lemon Law actions, legal expenses, and financial losses.Skills/Qualifications
At least 5 years of automotive experience in retail or manufacturer fixed operations/aftersales support.Bachelor's degree or equivalent preferred.Ability to build respectful and trusting relationships with retailer personnel.Financial analysis skills.Flexibility to travel within and across districts.Detail-oriented, organized, and capable of multitasking in a fast-paced environment.Strong interpersonal, negotiation, and presentation skills.Proficient in Microsoft 365 Suite.Valid driver's license required.Other Considerations
May need to lift automotive parts and equipment.Local travel 4-5 days a week with occasional overnight stays; expenses reimbursed.Company vehicle, cell phone, and office equipment provided.The Subaru Love Promise
Subaru and its Retailers are committed to making the world a better place through the Subaru Love Promise—showing love and respect in all interactions.
Equal Opportunity Employer
SDC is an Equal Opportunity Employer.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Motor Vehicle Manufacturing
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