Distribution Operations Manager - Mandarin Preferred - UniUni Logistics : Job Details

• Supervise and manage distribution hub operations nationwide to ensure process quality aligns with company standards.
• Conduct regular audits and inspections of hub facilities, identify process deviations, and drive corrective actions.
• Promote standard operating procedures (SOPs) and ensure frontline compliance and training.

2. Quality Metrics & Data Analysis

• Develop and maintain KPIs such as sorting accuracy, timeliness, and issue resolution rate.
• Use Excel or BI tools to analyze hub performance data and identify areas for process optimization.
• Prepare regular performance reports and lead monthly review meetings to drive continuous improvement.

3. Cross-functional Collaboration

• Coordinate with internal teams including Transportation, Customer Service, IT, and Product to resolve operational issues.
• Represent the distribution team in cross-departmental projects and promote information alignment.
• Assist in updating process standards and contributing to enterprise-level improvement initiatives.
• Collect and consolidate user feedback from hubs regarding system/process inefficiencies.
• Draft and submit MRDs (Market Requirement Documents) to the product/IT team.
• Follow up on product releases, lead pilot testing, assess impact, and drive iterative enhancements.

Qualifications

• Bachelor's degree or above in Logistics, Industrial Engineering, Computer Science, or related fields.
• Minimum 2 years of experience in logistics operations, hub management, or product optimization.
• Proficient in Microsoft Excel and PowerPoint; familiar with data analysis tools such as BI dashboards is a plus.
• Strong logical thinking, excellent communication skills, and ability to work cross-functionally.
• Experience in system/product requirement analysis or MRD writing is highly preferred.
• Proficiency in Mandarin and English required.
• Paid Time Off (Vacation, Sick & Public Holidays)