Distributed Infrastructure (D-IT) Technical Support Engineer - Eaton Corporation, plc : Job Details

The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat. Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detailed records of inquiries, complaints and actions taken must be maintained using various technologies. Technical aptitude is essential. In this function you will: - Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after pr...Technical Support, Support Engineer, Technical, Infrastructure, Engineer, Support, Manufacturing, Technology