DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 60034741 - STATE OF FLORIDA : Job Details

DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 60034741

STATE OF FLORIDA

Job Location : Miami,FL, USA

Posted on : 2025-04-29T00:57:17Z

Job Description :
DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 60034741

This is an Internal Agency Opportunity. Only current DCF employees will be considered.

This position is located at the DCF office location in MIAMI in the Office of Information Technology Services.

Pay Plan: Career ServicePosition Number: 60034741Salary: 49,000Posting Closing Date: 03/24/2025

Requirements

  • Experience in customer call documentation and tracking system/ticketing system.
  • Strong technical understanding of computer hardware, software, and networking systems (troubleshooting).
  • Experience in a fast-paced Customer Service Oriented environment.
  • Experience in support of Windows 10 or newer Windows operating systems and compatible applications.
  • One year or more experience in support of LAN/WAN switch hardware to include configuration and deployment.
  • Two years or more experience with MS Excel.

    • Other Job-related Requirements

  • Valid Driver's License and must possess operational private vehicle for use in the performance of daily work activities.
  • Working outside normal shift/business hours.
  • Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.
  • Ability to lift 30 pounds and move equipment.

    • PREFERENCES

  • Experience in support of Microsoft Office 365 applications.
  • Experience with network cabling.
  • Experience in an IT Support environment.
  • Experience in working with Footprints ticket management software.
  • Knowledge of VoIP products and support.

    • Description

    This is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, communications components, and network systems. Standard support coverage is Monday through Friday, 8:00 AM EST to 5:00 PM EST. However, hours may fluctuate and/or include weekends and evenings on occasion.

    EXAMPLES OF WORK

  • Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers.
  • Maintains all assigned issues within the Department's Issue Tracking System.
  • Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting.
  • Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.

    • KNOWLEDGE, SKILLS, AND ABILITIES

    Knowledge of problem solving/troubleshooting techniques; Knowledge of Cisco IOS, Microsoft Windows 10, wired and wireless technologies; Knowledge of Network technologies, TCP/IP, routing, subnetting, fiber optics and copper cabling; Ability to communicate clearly, oral and written; Ability to learn in a fast-paced environment; Ability to work independently; Ability to handle stressful situations.

    BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment.

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority.

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

    VETERANS' PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

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