Dispensary Customer Consultant - Full Time - Green Rose : Job Details

Customer Consultant - Budtender – Full Time

This is for the Chicago-612 N Wells Location

Wake Up and smell the Roses! Are you looking to join a diverse, inclusive, positive environment where both customers and staff are our priority? We pride ourselves on our incredible team, from management to staff, who bring diverse skill sets from all walks of life to create Green Rose.

Green Rose was established in 2021, and opened our flagship store in River North in November 2022, and our second location in Lincolnwood 2023.

Customer Consultants/Budtenders (CC) will be responsible for assisting customers and offering one-on-one consultations on product selection based on their understanding of the dispensary's product offerings. These positions will work closely with the General Manager/Assistant General Manager and all departments to ensure competency with new products and maintain effective communication to assist customers accurately and efficiently. CCs will become trusted advisors about cannabis products, their profiles, and routes of administration. They will complete sales following company policies, including accurate entry into the POS and verification systems. The role requires excellent customer interaction, product knowledge, work ethic, and operational duties, including handling money, managing codes, and ensuring smooth traffic flow and service quality. Additional responsibilities may be assigned by management.

Responsibilities include but are not limited to:

• Greet and check in all customers
• Engage with customers to understand wellness needs and recommend products
• Assess customer needs through relevant questions to determine suitable products
• Adhere to and promote a culture of compliance
• Participate in ongoing education and training on products
• Maintain cleanliness and organization of store, including front and back-end operations
• Perform sales transactions, including cash handling and using POS systems, adhering to compliance regulations
• Maintain professionalism and customer rapport
• Adapt to various roles and manage time effectively under pressure
• Perform other duties as assigned

Qualifications:

• 2+ years in hospitality, cannabis, or retail
• Strong communication skills
• Accountability and decision-making skills

• Attention to detail and organization

Job Requirements:

• High school diploma or GED
• Ability to pass a background check
• Must be 21 or older
• Valid license or ID
• Compliance with all industry regulations
• Ability to stand/walk for extended periods
• Flexibility to work opening, closing, and weekend shifts; willingness to travel as needed

Green Rose Core Values:

The 5 “C's”: Customer Service, Compliance, Cannabis Knowledge, Compassion, Communication

We cultivate our values by owning our commitments, respecting diversity, striving for excellence, and maintaining integrity.

Mission Statement: In everything Green Rose does, we are dedicated to inspiring and guiding the human essence; one puff at a time.

Green Rose Dispensary is a Chicago-based, veteran, female, Black, and Latino owned adult-use dispensary that empowers customers with in-depth product knowledge. We are committed to inclusion and elevating diverse voices, operating as an equal opportunity employer.