Dispatcher/Router Combo - Waste Management : Job Details

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Dispatches drivers to calls as they are received, using information on customer...Dispatcher, Dispatch, Customer Service, Driver, Manufacturing