Dispatcher Level I - ECS Limited : Job Details

ECS is seeking a Dispatcher Level I to work in our FT. Worth, TX office. Provide event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases.

• Possess a high school diploma or General Educational Development (GED) diploma.
• Be a citizen of the United States of America per contract.
• Be 18 years of age or older.
• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
• Be able to sit for an extended period of time while monitoring multiple computer monitors.
• Be able to maintain professionalism under highly stressful situations.
• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Be able to speak the English language clearly and fluently.
• Be able to provide quality customer service while communicating with internal and external parties.
• Be able to hear ordinary telephone and radio conversations with either ear.
• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Be able to type a minimum of 45 words per minute (WPM).
• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Must meet the requirements of an Entry-Level Dispatcher (Twelve (12) months total experience with Entry Level competencies) or possess two (2) year law enforcement dispatch experience.
• Must have received above average performance ratings as measured by the supplier's performance rating system (if being promoted).
• Log and record events related to law enforcement radio monitoring.
• Monitor intrusion detection systems, make required notifications and dispatch appropriate personnel.
• Conduct incident reporting.
• Utilize investigative databases.
• Receive and process emergency and routine calls.
• Obtains and record all information regarding type of incident, exact location, and other pertinent information including but not limited to potential threats, risks or hazards.
• Track all calls received via phone and radio and archive the data via entry into the CAD software.
• Process requests for information in regard to vehicle registration, driving records, and criminal history warrant checks, etc. utilizing NCIC/Criminal Justice Information Services (CJIS) software/database