Dispatcher - TEKsystems : Job Details

Dispatcher

Location: 3401 Princeton Pike, Lawrence Township, New Jersey, 08648, United States

Schedule: 12-hour shifts, rotating weekends, nights, holidays

Employment Type: Full-Time

Reports To: Life Safety/Security Communications Supervisor

🧭 What This Job Involves

Are you calm under pressure and passionate about keeping people safe? Join our dynamic, fast-paced operations center as a Life Safety/Security

Communications Specialist, where you'll be the frontline of emergency response and customer service across a global network of facilities.

You'll be responsible for:

• Receiving and dispatching emergency and non-emergency calls
• Monitoring access control systems, critical alarms, surveillance cameras, and fire suppression systems
• Maintaining situational awareness and supporting global business continuity teams
• Coordinating with security, EH&S, facility operations, and crisis management professionals to ensure swift and effective incident response

🛠️ Key Responsibilities

• Monitor and respond to issues across 20 U.S. sites and 40 international locations
• Handle an average of 10 general access calls per hour (e.g., badge lockouts, building access)
• Respond to 3–5 life safety calls per month
• Research and escalate priority issues using available resources
• Dispatch emergency services for security, fire, EMS, and HazMat incidents
• Liaise with internal teams and external emergency responders
• Create and manage work orders via Corrigo
• Monitor video surveillance and multi-site radio systems
• Follow Emergency Medical Dispatch guidelines for pre-arrival instructions
• Perform accurate data entry across multiple platforms

🧠 Skills & Qualifications

Must-Have Skills:

• Strong customer service and call center experience
• Dispatcher experience (911 or Emergency Medical Dispatch preferred)
• Familiarity with EverBridge and access control systems
• Excellent written and verbal communication
• Punctuality and reliability

Bonus Skills & Experience:

• Emergency management or crisis response
• Experience in multi-site operations or facilities management

Soft Skills:

• Thick skin and ability to handle constructive feedback
• Adaptability to high-pressure environments
• Team-oriented with a proactive mindset

📈 Experience Level

Intermediate – Ideal for candidates with prior dispatch, call center, or emergency response experience.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lawrence,New Jersey.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.