Dispatcher - Waste Management : Job Details

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and customer satisfaction. Works with sites and the service department to optimize routes based on needs of the cus...Dispatcher, Dispatch, Customer Service, Driver, Manufacturing