Dispatcher - Express Medical Transporters : Job Details

Why join EMT? We provide a supportive and rewarding work environment along with excellent benefits, including:

• Weekly pay
• PTO after 90 days- up to 3 floating holidays a year
• Health, Dental, and Vision Insurance (for eligible full-time employees)
• 401(K) Retirement Plan

Since 1996 EMT has provided compassionate, safe, and timely transport. Our team is dedicated to transporting any passenger no matter what disabilities or challenges they may face. We take extraordinary pride in transporting our passengers to their desired destination.

EMT serves organizations in the St. Louis, Missouri metro and surrounding areas, including neighboring areas in Illinois, as well as Cumberland, Maryland. These organizations include school districts, hospitals, doctor's offices, and more. We also transport individuals and families to and from appointments or simply when they need a ride.

If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding position.

Position Summary:

The Dispatcher is responsible for all aspects of routing and dispatching ambulatory, Para lift and stretcher transportation Drivers including communicating pick up and drop off times, monitoring vehicle progress and status. This position requires considerable judgment, diplomacy and discretion and the ability to communicate clearly. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be a dependable team player willing to support their colleagues and adjust to changing responsibilities.

Essential Functions:

• Dispatch trips to the most appropriate vehicle necessary to achieve the appointment time of the client.
• Monitor each vehicle's progress. Assist with client call backs in the event of late trips.
• Collaborate with operators and supervisors to effectively manage trip volume.
• Alert supervisor of any problems related to the position and help determine adequate solutions.
• Prepare daily work and run schedules.
• Receives requests for trips from the company's customer service personnel or directly from clients and adds trip to the routing spreadsheet.
• Plan trips in the most effective and efficient route to maximize operator productivity.
• Maintain flexibility.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Continually update the HR department and General Manager as to the number of assets needed.
• Provides backup to and will act in the capacity of a Driver as needed during times of high trip volume or situations in which the company has a pressing need that cannot be filled by our team of available Drivers.
• Other duties as assigned.

Requirements:

• Minimum two years' experience in actively and effectively routing a group of Driver/Operators within a defined geographic region.
• Must be 21 years old or older.
• Must successfully pass drug screening and extensive criminal background checks.

Education:

• Highschool Diploma or equivalent.

Experience:

• Technical proficiency with MS Office products such as Word, Excel, and Access, as well as desk and lap top computers, tablets, cellular and other devices.
• Must have the ability to communicate, primarily by twoway radio and telephone, clearly and affectively.
• Must also be able to manage several tasks at one time, using prioritizing skills and experience to determine the appropriate order of duties in a safe and timely manner.

Abilities:

• Communication skills to deliver clear instructions and relay information in a fast-paced environment.
• Ability to compare data from a variety of sources for accuracy and completeness.
• Must be able to detect errors in the routes and process the knowledge to correct it.
• Ability to understand and apply current routing guidelines, system updates and revisions, and policy changes.
• Must be able to work under tight deadlines in a fast-paced environment.
• Decision-making and critical thinking skills to prioritize calls appropriately.
• Ability to communicate effectively in English both verbally and in writing.

Express Medical Transporters (EMT) is dedicated to inclusive hiring and employment practices and will make every effort to provide reasonable accommodations to any and all essential functions or requirements of its jobs and stated duties upon request or direct knowledge of a need for such accommodation.