Dispatcher - Thompson & Thompson Service Group : Job Details

OverviewCompensation: $20-$25/hour + spiffs, based on experienceLife at Thompson & Thompson Service Group: Are you looking to TradeUP to a better opportunity? Do you want a great work-life balance? Do you want to work for a company that appreciates you? Look no further and apply today! Enjoy a fast-paced environment and be an influential part of our team! Thompson & Thompson Service Group is the market leader in Plumbing, HVAC and Electrical. We are seeking a self-motivated individual to join our growing Dispatch team! What we OFFER you!

• Weekly pay | Uncapped earning potential (with spiffs)!
• Year-round work
• Get your birthday off + get paid for that day!
• PTO accrual from day one!
• Parental Leave
• Paid Training
• Employee Referral Bonus
• Career growth opportunities

What will your job look like? We are looking for a self-motivated person with a great attitude to join us to assist in dispatching our technicians at Thompson & Thompson Service Group. We are looking for someone that is able to work remotely, on the weekends. If needed, we will provide equipment for you to work efficiently! This includes a laptop (if you do not have one), a monitor and a headset.

• Working with customers in a professional manner.
• Organizing and planning technician routes and service calls.
• Ability to communicate in a professional manner with customers and fellow employees.
• Communicate with customers after work is completed to ensure 100% customer satisfaction
• Respond positively to calls from customers to understand their needs and effectively schedule work orders
• Provide exceptional customer service to customers
• Communicate clearly and efficiently with customers and technicians

What do you need?

• Ability to work 7 AM to 7 PM on Saturdays, 8 AM to 5 PM on Sundays (both with an hour lunch break).
• Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
• Microsoft Office Suite experience required
• Strong communication skills - written & verbal
• Able to multi-task, work independently, & strong organization skills
• Familiarity with greater Savannah area
• Thompson & Thompson Service Group may conduct a preemployment background check and drug test, subject to applicable law.

ResponsibilitiesWho/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers' schedules as they change throughout the day
• Keep track of the technicians' start and departure times
• Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs' vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

QualificationsQualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer's needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually