Dispatcher - Ches Electric : Job Details

Chesapeake Electric, recognized as America's Fastest Growing Private Company by INC. 5000, has been proudly serving the local community since 2014. Owned and operated by a Master Electrician, we foster a culture that values autonomy, accountability, collaboration, and the enjoyment derived from hard work. We believe in investing in our team members' development by providing unlimited opportunities and resources. Why Working Here is Awesome:

• Competitive guaranteed base salary and performance pay incentives paid weekly.
• Extensive benefits package, including Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance Options.
• 100% company-paid short-term disability.
• 401k with a 5% match vested immediately and participation in our profit-sharing program.
• Excellent onboarding program, ongoing extensive paid training, coaching, and mentorship.
• Paid time off (PTO) package, paid birthday, and paid work anniversary.
• Paid holidays, including New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, and Christmas.
• Paid maternity/paternity leave.
• Quarterly company events, with year-round awards and recognitions.

Who We Want on Our Team: Chesapeake Electric seeks a highly organized and proactive Dispatcher to oversee and manage the daily dispatching, routing, and scheduling of our fleet operations. This role involves ensuring seamless coordination between departments, optimizing team efficiency, and providing outstanding customer communication. This is an in office role. What You'll Be Doing:

• Efficient Dispatching and Coordination: Direct dispatching, routing, and scheduling of fleet vehicles; manage technician movements, including inbound and outbound clearances, follow-up tasks, and job readiness.
• Critical Call Management: Triage and prioritize daily calls by monitoring the dispatch board, matching technician skills to customer needs, and re-engaging unscheduled, on-hold, or canceled jobs to optimize scheduling.
• Technician Debrief: Ensure the processes and procedures have been followed to company standards and verify 100% customer satisfaction.
• Schedule and Process Oversight: Use ServiceTitan to schedule calls, review and prepare upcoming jobs, and complete daily, next-day, and two-week checklists to maintain operational consistency.
• Customer Communication: Provide timely updates to customers throughout the day, ensuring clear communication and satisfaction.
• Data-Driven Improvement: Analyze operational data to identify trends, recommend innovative solutions, and enhance dispatch processes and team performance.
• Post-Operation Review: Review prior days' operations to address outstanding notes, resolve issues, and ensure seamless transitions.

What You'll Need to Be Successful Day One:

• A shared commitment to our core values
• Proven experience in dispatching, scheduling, or operational coordination in the electrical industry
• Proficiency with ServiceTitan is preferred but will consider experience with similar dispatching software
• Exceptional organizational skills with the ability to manage multiple priorities effectively
• Strong communication skills for customer updates and team coordination
• Problem-solving mindset with a focus on efficiency and customer satisfaction
• High school diploma or equivalent, with further education being a plus.
• Ability to successfully pass a background check
• A valid driver's license and insurability

Compensation Overview The total annual compensation for this position ranges from $56,000 to $80,000, which includes:

• Base Pay: $23-$28 per hour, based on experience and qualifications.
• Performance Pay: An additional $7,800-$15,000 annually, dependent on meeting performance metrics and goals.

We strive to offer a competitive compensation package that rewards both your skills and your contributions to our team's success. Chesapeake Electric is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor work visas. The pay range for this role is: 23 - 28 USD per hour (Chesapeake HQ)