Dispatcher - W. O. Grubb : Job Details

A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including off-hour telephone coverage, and is subject to working weekends and holidays. Responsibilities:

• Monitors and maintains a log of all equipment and personnel;
• Monitors activities and evaluates whether related regulations, policies and procedural guidelines are followed;
• Operates and maintains office equipment including, telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system;
• Evaluates, processes and transmits information, instructions, and permits;
• Prepares daily dispatch reports and determines schedules and forwards as appropriate;
• Evaluates DOT regulations and takes action to ensure compliance;
• Evaluates labor and equipment needs, assigns and dispatches labor and equipment and maintains communication with operators and drivers;
• Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner;
• Acts as a liaison between customers, salesmen, operators, and operations;
• Determines how to conduct layoffs when necessary to reduce labor force due to lack of work;
• Assesses changing weather conditions affecting crews and determines when to suspend activities if necessary;
• Creates appropriate maps and direction charts to assure compliance with applicable permit laws;
• Conducts all business in a professional, respectful manner;
• Maintaining customer relationships, insuring customers satisfaction, and responding to customer complaints;
• Handling problems or emergencies that arise in the field;
• Taking orders from customers and entering into crane rental agreements;
• In filling customers' orders consider operator's familiarity with the job sites, operator's relationship with the customer, a particular needs of the job, the dimensions, capacity and sizes of the cranes, the reliability and qualifications of the operator;
• Preparing and reviewing job tickets;
• Maintaining the crane rental schedule.

• Must be proficient with basic computer skills (i.e. Microsoft Word, Excel, etc.).
• Problem solver - exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Takes responsibility for exercising independent judgment within areas of responsibility.
• Can work under stress.
• Service orientated.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.