Dispatcher - R. Poust Heating & Air Conditioning : Job Details

OverviewLooking to continue your career in logistics and operations? R. Poust Heating & Cooling, part of the renowned Apex Service Partners network, has an exciting opening for a Dispatcher based in Sparta, New Jersey. With decades of service across Northern New Jersey, R. Poust has built a strong reputation for reliable HVAC, plumbing, and indoor air quality solutions. As a member of the Apex Service Partners family, we offer long-term career growth within a company known for its innovation, operational excellence, and deep commitment to both its employees and customers. If you're ready to be part of a dynamic, customer-focused team and help manage daily operations, this is the opportunity for you! Job Responsibilities • Coordinate Technicians' Schedules - Work closely with the Service Manager to build a seamless operation by coordinating transportation movements and maintaining up-to-date schedules for technicians • Track Technician Start/Departure Times - Monitor and adjust technician schedules throughout the day, ensuring efficient time management and job completion • Route Management - Maintain a matrix of technicians' routes, start locations, specialties, and tools to ensure that the right technician is assigned to the right call • Daily Interaction with Technicians - Communicate with technicians daily to anticipate issues with routes, parts, or scheduling and make quick decisions to resolve problems • Customer Requests - Respond to customer inquiries and special requests related to technicians' jobs, providing updates as needed • Maintain Schedules - Track and manage technicians' vacation, sick, and weekend schedules to ensure proper staffing at all times • Forecasting & Follow-up - Forecast workload for 2-3 days in advance, follow up on pending/recommended work, and ensure technicians are prepared for upcoming tasks • Parts & Status Updates - Contact customers regarding pending parts and provide updates on the status of parts for ongoing jobs • Problem Resolution - Anticipate and resolve any challenges that may arise with routes, technician availability, or customer requirements, ensuring smooth operations Qualifications • Experience - Previous dispatch, scheduling, or operations experience is a plus • Organizational Skills - Strong attention to detail and ability to manage multiple tasks and schedules efficiently • Communication Skills - Excellent communication skills to interact with technicians, customers, and the Service Manager effectively • Problem Solving - Ability to anticipate problems and make sound decisions quickly • Tech Savvy - Comfortable using scheduling or dispatch software, such as Service Titan or similar systems • Team-Oriented - A strong team player with the ability to collaborate and maintain smooth operations across all levels • Availability - Must be available Monday through Friday, 7:30 AM to 4:00 PM Benefits • Medical, Prescription, Dental, and Vision Insurance - Comprehensive coverage with minimal out-of-pocket expenses • Disability & Term Life Insurance - Financial security for you and your loved ones • Matching 401(K) Benefits - Competitive retirement savings plan to help secure your future • Ongoing Training & Development - Opportunities for continuous growth and skill enhancement • Paid Holidays & PTO - Paid time off for holidays and generous paid time off for work-life balance R. Poust may conduct a pre-employment background check and drug test, subject to applicable laws. Join R. Poust Heating & Cooling and be part of a company committed to operational excellence and customer satisfaction. Apply today and help us deliver outstanding service as part of the Apex Service Partners network! R. Poust Heating & Cooling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ResponsibilitiesWho/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers' schedules as they change throughout the day
• Keep track of the technicians' start and departure times
• Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs' vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

QualificationsQualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer's needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually