Dispatcher - Paraco Gas : Job Details

Logistics Dispatcher About Us : Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader. Joining Paraco means you will be part of a growing company thriving in a highly entrepreneurial, fast-paced culture in which generous incentive plans reward positive results. Our exceptional employees have access to industry leading tools, resources and support helping you to realize your full potential. Position Overview The Logistics Dispatcher serves as the central hub for daily operations, providing vital support to field teams and ensuring smooth communication between internal and external stakeholders. This role is essential for managing service calls, coordinating activities, and addressing customer needs in a timely manner. Key Responsibilities:

• Communication Hub: Act as the primary point of contact for service technicians and delivery drivers, facilitating clear and effective communication regarding daily operations.
• Activity Coordination: Monitor and reschedule planned activities as necessary, ensuring optimal resource allocation and minimizing service disruptions.
• Problem Resolution: Identify and address obstacles or additional requirements that may prevent the fulfillment of customer expectations. Follow up diligently to ensure issues are resolved.
• Emergency Prioritization: Assess and prioritize emergency situations that impact internal and external customers, ensuring prompt and effective responses.
• Performance Monitoring: Keep track of field operations to provide updates and insights on ongoing activities, enabling better decision-making.
• Documentation: Maintain accurate records of all communications, schedules, and changes to ensure transparency and accountability.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills with a focus on customer satisfaction.
• Experience in dispatch or operations support is preferred.
• Proficiency in relevant software and communication tools

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills with a focus on customer satisfaction.
• Experience in dispatch or operations support is preferred.
• Proficiency in relevant software and communication tools.

Working Conditions:

• This role may require flexibility in hours to accommodate varying operational demands. Dispatchers may work in an office environment with potential for remote communication.

We're looking for the following abilities and skills:

• The ability to work the following shift:
  • Sun to Thurs, 8am - 4:30pm
• Punctuality and dependability.

Power your journey. | Apply at Paraco Gas proudly offers our colleagues exceptional benefits including but not limited to medical, Rx, Vision and Dental, a 401(k) plan with company match, paid time off, company holidays, tuition reimbursement, uniforms, propane discounts & more.