Dispatcher III - University of Louisville : Job Details

Department: Location: Belknap Campus Time Type: Full time Worker Type: Regular Job Req ID: R107301 Minimum Requirements: High school diploma/GED, and five (5) years of related experience, or the equivalent combination of education and experience. Active certification status for five (5) years from its completion date. Employed as a Law Enforcement Telecommunicator/ Dispatcher through the Kentucky Law. Demonstrate minimum requirements as Dispatcher II. Keyboard skills essential. Successful completion of suitability screening, drug screening, polygraph tests and a comprehensive background check investigation are required. Grade 5 (Hourly) Position Description: The Dispatcher III is responsible for answering calls for police, fire, emergency medical services maintenance and escort services; monitoring fire, intrusion, emergency and maintenance alarms; and dispatching and coordinating police, fire, EMS and security officer units in both emergency and non-emergency situations. This position operates radio and associated recording equipment to receive and transmit law enforcement and public safety information and prepare reports. This entails various communications equipment in a highly technical environment, including multi- channel two-way radio system, the Law Enforcement Network of Kentucky/National Crime Information Center Computer terminal, emergency telephone system, multi-line telephone system and TDD unit. Responsible for monitoring, responding, and programming computer based fire and security systems and makes decisions concerning building access, access card use and authenticity, arming and disarming intrusion alarm systems. Provides primary communications interface with University and non-university agencies and units; monitors appropriate local area police, fire and EMS radio frequencies and keeps University Police Officers and other personnel apprised of conditions affecting University operations. The Dispatcher III is responsible for maintaining arrest, report, and field interview files and provides reference services when requested. This position is responsible for maintaining files concerning building openings and closings and coordinating such efforts with building personnel and the Office of Planning, Design & Construction. In accordance with established procedures and policies, exercise independent judgment when handling routine or emergency calls: refer actions requiring deviation from departmental policy to appropriate command level. Must be skilled in the use of computers and office equipment. Must have the ability to type accurately, the ability to react calmly, quickly, and decisively in emergency situations, the ability to obtain, summarize, relay information, and communicate effectively both orally and in writing. Essential Duties and Responsibilities

• Answers calls for police, fire, emergency medical services (EMS), maintenance and escort services; monitoring fire, intrusion, emergency and maintenance alarms; and dispatching and coordinating police, fire, EMS and security officer units in both emergency and non-emergency situations
• operates radio and associated recording equipment to receive and transmit law enforcement and public safety information and prepare reports
• maintains files concerning building openings and closings and coordinating such efforts with building personnel and the Office of Planning, Design & Construction
• In accordance with established procedures and policies, exercise independent judgment when handling routine or emergency calls: refer actions requiring deviation from departmental policy to appropriate command level
• monitoring, responding, and programming computer-based fire and security system and makes decisions concerning building access, access card use and authenticity, arming and disarming intrusion alarm systems.
• Provides primary communications interface with university and non-university agencies and units; monitors appropriate local area police, fire and EMS radio frequencies and keeps University Police Officers and other personnel apprised of conditions affecting University operations.
• Enter data to computer-aided-dispatch computer system.
• Program continuum computer on building openings and door schedules.
• Maintain & perform data entry to LINK/NCIC computer.
• Assist Parking Dept. customers with towing vehicles and requests for information.

Minimum Requirements High school diploma/GED, and five (5) year of related experience, or the equivalent combination of education and experience. Active certification status for four (4) years from its completion date. Employed as a Law Enforcement Telecommunicator/ Dispatcher through the Kentucky Law. Demonstrate minimum requirements as Dispatcher I. Keyboard skills essential. Successful completion of suitability screening, drug screening, polygraph tests and a comprehensive background check investigation are required. Competencies 1. Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. 2. Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight. 3. Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks. 4. Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions. 5. Safety Focus - Adheres to all workplace and trade safety laws, regulations, standards, and practices. 6. Stress Tolerance - Maintains composure in highly stressful or adverse situations. 7. Tact - Diplomatically handles challenging or tense interpersonal situations. Compensation will be commensurate to candidate experience. Equal Employment Opportunity The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion. Assistance and Accommodations Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208. If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-###-####.