Dispatch Service Coordinator - Patterson Companies : Job Details

As a Dispatch Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests. This is in in-office/in-person position from 8 AM-5 PM, Monday through Friday, in Victor, NY. Essential Functions. Triages calls and inquiries from customers. Assigns and schedules service requests from clients or company personnel. Manages resources efficiently and effectively for all scheduled service. Monitors service orders assigned to technicians. Responsible for the life cycle of service order (creates, edits, completes and invoice service orders). Reconciles various CRM reports on a monthly basis. Works closely with the Branch Procurement Specialist(s) with resource and project planning. Demonstrates a ...Dispatch, Coordinator, Customer Service, Service, Manufacturing, Retail, Skills