Dispatch Coordinator II - New Jersey Staffing : Job Details

Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with service managers, technicians, and customers as needed. Serves as a back-up inbound call taker as needed. Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or email as needed. Provides follow through on any special customer needs in a timely manner. Responsible for handling escalated situations. Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable. Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed. Coaches peers to improve response times and deliver exceptional customer experience. Provides optimization feedback (systems, process) to leadership as needed. Performs stress testing and user acceptance testings as needed to fully vet new systems enhancements.

HS diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. Associate's degree or equivalent required. Some college preferred. Related experience preferred. Strong verbal and written communication skills. Proficient in MS Office, strong attention to detail, organized and able to multitask. Ability to problem solve and handle escalations. May occasionally work a different shift due to business needs.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Where talent fosters innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. Employee referral bonus, employee discounts, Dress for Your Day attire program (casual is welcome, based on your job function), volunteer opportunities to give back to our local community, swag! A Canon welcome kit and official merch you can't get anywhere else.

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.