Disaster Restoration Crew Chief - SERVPRO of North Orange County : Job Details

Do you love helping people through difficult situations? Then, don t miss your chance to join our franchise as a new production crew chief. As a new production crew chief at SERVPRO of SERVPRO of Orange, Sullivan, and S. Ulster Counties, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The production crew chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers and clients the company s Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development program available, which can include industry certifications

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened !

Primary Responsibilities

Facilitate a positive customer experience and ensure customer satisfaction of services.

Communicate clear expectations to production technicians and supervise their activities.

Coordinate and perform production processes as scheduled and ensure quality control.

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Document a detailed and accurate job file to support the services provided.

Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

Effective written and oral communication

Basic math skills

Experience in cleaning/restoration preferred

High school diploma/GED

IICRC certifications preferred

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to sit/stand/walk for prolonged periods of time

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning products/chemicals

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.