Disaster Case Management Program Manager - State of North Carolina : Job Details

Salary: $67,852.00 - $118,741.00 AnnuallyLocation : Durham County, NCJob Type: Time-Limited Full-TimeRemote Employment: Flexible/HybridJob Number: 25-09894Department: Dept of Public SafetyDivision: Emergency ManagementOpening Date: 08/18/2025Closing Date: 8/29/2025 5:00 PM EasternJob Class Title: Administrative OfficerPosition Number: 65032497Section: Recovery - Disaster Case ManagementSalary Grade: NC20 Description of WorkThis is a TIME-LIMITED full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation CalculatorWe value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program.The Disaster Case Management Program Manager serves as the strategic leader and primary administrator of the North Carolina Disaster Case Management (NC-DCM) program, ensuring the effective coordination, implementation, and oversight of disaster recovery services for survivors with unmet needs. The selected candidate will be responsible for setting the program's vision, establishing operational priorities, and ensuring compliance with federal and state disaster assistance guidelines. By developing and executing strategic plans, the DCM Program Manager ensures that disaster survivors receive the necessary support to rebuild and recover in a timely and efficient manner.The DCM Program Manager oversees day-to-day operations, ensuring compliance with FEMA, HUD, state, and federal guidelines. They direct the development and submission of financial reports, grant applications, and compliance documentation to regulatory agencies. By managing budgets, contracts, and financial resources, they maintain fiscal accountability and ensure program sustainability. Additionally, the DCM Program Manager implements and monitors quality assurance measures to uphold program integrity and effectiveness.This position serves as the primary liaison between NC-DCM and federal, state, and local agencies, non-profits, and Long-Term Recovery Groups (LTRGs). They build and sustain collaborative partnerships to enhance disaster recovery efforts and improve resource availability. Representing NC-DCM in meetings, conferences, and public forums, they advocate for disaster survivors and program needs. Additionally, the position develops and implements outreach strategies to strengthen engagement with external partners.The individual in the role will be required to travel regularly in Western North Carolina to fulfill program duties, organize face to face meetings with staff, attend community meetings at least four times per month. The Program Manager will provide regular status reporting to the Assistant Director for Recovery.Knowledge, Skills and Abilities / CompetenciesDPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must bedocumented on the application. Transcripts may be attached to supplement education and work experience may include internships, volunteerism, and full and part-time work. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant's potential to qualify for the position, as well as receive the highest possible salary if selected for the position. Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position. Click here for more information and application resources.(Resumes may be attached as a supplement to the application but are not a substitution for a complete application.)Management Preferences: These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.Extensive knowledge of disaster recovery programs, such as FEMA Disaster Case Management, HUD CDBG-DR, or state-funded assistance programs.Ability to handle high-pressure situations particularly in post-disaster environments.Documented leadership skills to manage large-scale disaster case management programs.Interagency coordination to foster partnerships with government agencies, non-profits, or community organizations.Strong understanding of government compliance regulations for disaster recovery programs. Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Bachelor's degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience. Supplemental and Contact InformationThe North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Visit to learn more.Transcripts•Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.•Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.•International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: Military Experience•Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.•Applicants seeking National Guard Preference:o A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).o A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent, Detect, and Respond to Prison Rape. Selected applicants for positions which are subject to PREA will undergo a PREA-specific background check. Our agency supports second-chance employment for individuals who were previously incarcerated or justice involved and we invite all potential applicants to apply for positions for which they may be qualified. Due to the nature of work performed in our agency, prior convictions and/or charges may prohibit employment for positions which are subject to PREA or other position-specific background checks.Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click Application Status. If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-###-####. If there are any questions about this posting other than your application status, please contact Elizabeth Gray at NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.01 Which of the following is the highest level of education you have completed? High School Diploma or GED Certificate Associate's Degree Bachelor's Degree Master's Degree or Higher 02 Please select all of the following you have extensive knowledge of: FEMA Disaster Case Management HUD CDBG-DR State-Funded Assistance Program None of the Above 03 If you indicated having knowledge of FEMA Disaster Case Management in question 2, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. 04 If you indicated having knowledge of HUD CDBG-DR in question 2, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. 05 If you indicated having knowledge of State Funded Assistance Programs in question 2, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. 06 Do you have experience handling high-pressure situations particularly in post-disaster environments? Yes No 07 If you indicated having experience with handling high-pressure situations particularly in post-disaster environments, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. 08 Do you have documented leadership skills to manage large-scale disaster case management programs? Yes No 09 If you indicated having documented leadership skills to manage large-scale disaster case management programs, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. 10 Do you have interagency coordination to foster partnerships with government agencies, non-profits, or community organizations? Yes No 11 If you indicated having interagency coordination to foster partnerships with government agencies, non-profits, or community organizations, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. 12 Do you have a strong understanding of government compliance regulations for disaster recovery programs? Yes No 13 If you indicated having a strong understanding of government compliance regulations for disaster recovery programs, please describe your experience, and indicate in which job(s) you gained this experience. If you do not have this experience, write N/A. Required Question