Director, Veeva CoE Operations Lead - myGwork - LGBTQ+ Business Community : Job Details

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This job is with Pfizer, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Use Your Power for Purpose

In Pfizer Research & Development Digital, we enable our R&D partners to accelerate drug development and clinical trials through digital products and solutions. Within R&D Digital, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users.

As the VEEVA CoE Operations Director, R&D Digital, you will partner with Service Delivery, Platform Governance, R&D Digital Creation Center, and business users (Regulatory, Clinical, Quality, etc.) to enable seamless delivery, adoption of change, and innovation for the VEEVA Platform Services.

You will lead change management, innovation, roadmap, financials, and reporting for Veeva Development Cloud Applications.

Required skills include management of IT service operations, Cloud software commercial aspects, financial management, KPIs reporting, and Risk Management. Demonstrated success in stakeholder relationship building, change leadership, communication, innovation prioritization, and roadmaps is essential.

What You Will Achieve

• Forge relationships with key stakeholders within VEEVA CoE, R&D Digital, and business units.
• Define program governance framework for management, decision-making, and risk management.
• Drive adoption of changes and innovations with each Veeva release.
• Provide operational and strategic oversight to project teams, including resource management.
• Influence strategic technical delivery cost savings using technical, line, and business knowledge.
• Drive services contract negotiations.
• Coordinate activities with Veeva Customer Success Managers to enhance product value and adoption.
• Coordinate Product Management and Support activities.
• Ensure project delivery within scope, budget, and schedule, following Pfizer Digital Lifecycle processes.
• Review completed projects/programs to ensure benefits realization.
• Support global Vault implementations in Clinical, Quality, and Regulatory solutions.

Minimum Requirements

• Bachelor's degree in relevant fields preferred.
• 8+ years project management experience, preferably in pharma.
• 5+ years in large-scale program management.
• Strong analytical skills and experience understanding business requirements and technical concepts.
• Vendor negotiation experience.
• Awareness of current technology trends.
• Facilitation, influencing, and negotiation skills.
• Proficiency in MS Project, Word, PowerPoint, Excel.

Certifications/Training

• PMP Certification
• Agile Certification

Preferred Qualifications

• Master's degree in relevant fields.
• Experience with large platforms like Veeva Vault, SAP, Salesforce.
• Exceptional communication and interpersonal skills.
• Ability to lead in a complex, matrix, and geographically distributed environment.
• Strong analysis, critical thinking, and planning skills.

Application deadline: May 29th, 2025.

Work location: Must work in Pfizer office 2-3 days/week; role is not remote.

Travel: 25%.

Salary range: $169,700 - $282,900, plus bonuses and benefits.