Director, User Experience - Design - Macys : Job Details

Director, User Experience - Design at Macy's. Base pay range: $182,760.00/yr - $304,560.00/yr.

Macy's is more than just a store. We're a story that spans innovation and tradition, serving customers and colleagues with memorable experiences.

• Lead and develop a team of user experience designers to deliver digital experiences that meet customer and business needs.
• Envision future channel user experiences for Macy's and Bloomingdale's Loyalty and Personalization across web and app to meet long-term and near-term goals and user needs (e.g., KPIs and user success metrics).
• Collaborate with executives, managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.
• Partner with the UX leadership team to define the channel experience and ensure deliverables align with the user experience design vision.
• Work through channel design problems from concept to implementation: ideate products, design storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research.
• Promote the user experience design across the company and contribute to making it a core process for improvement and innovation.
• Serve as a subject matter expert and thought leader on user experience design across the company and the broader design community.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

• Enterprise Leadership & Strategic Vision – Define and drive the user experience, vision, and digital engagement across Macy's and Bloomingdale's portfolios.
• Expertise designing for web and app – Deep knowledge of mobile and responsive web design, with user-centered design methodology.
• Cross-functional collaboration – Partner with technology, marketing, merchandising, and analytics teams to deliver integrated product experiences.
• Customer-Centric Mindset – Understand customer behaviors to shape personalized experiences and drive engagement.
• Data-Driven Decision Making – Use customer data, analytics, and experimentation to inform roadmaps and measure impact.
• Influencing & Negotiation – Influence senior leaders and stakeholders to align goals and secure resources.
• Agile Product Delivery – Lead through continuous delivery cycles with prioritization based on value and impact.
• Team Leadership & Development – Mentor high-performing designers and foster innovation and growth.

• 10+ years of UX/UI design experience across consumer applications with a focus on growth and engagement in web and native apps.
• 6+ years of leading successful teams.
• BA/BS in Design required; preferred fields include UX-related disciplines. Master's degree preferred.

Join a dynamic, inclusive environment with competitive pay and benefits, comprehensive health coverage, 401(k) match, paid time off, holidays, and continuous learning opportunities. Access to colleague resource groups and volunteer opportunities.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health support and legal/financial advice
• Tuition reimbursement

About Macy's: Macy's, Inc. is an Equal Opportunity Employer dedicated to a diverse and inclusive work environment.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this description at any time. This position may be eligible for performance-based incentives/bonuses. Benefits details vary by location and role.