Director: SOS Operations - Stefanini : Job Details

Job DetailsDirectorDirector: SOS Operations NY, NY Posted: 6/16/2023 Job Description Job ID#:

114

Job Category:

Director

Position Type:

Employee

Purpose: The SOS network is a newly launched multi-disciplinary response to support individuals experiencing street and subway homelessness across New York State. The program design calls for a point person, who as the Director of Operations will supervise multiple NY State Office of Mental Health (OMH) funded Care Transition teams, known as SOS-HUBs, that serves individuals in NYC/State experiencing street and transit homelessness. The incumbent will provide administrative direction and oversight to SOS Team Leaders. He/She/They will facilitate team meetings and provide clinical support regarding individual cases. The Director will also be responsible for developing and nurturing relationships amongst member organizations in order to effectively address barriers preventing clients from receiving housing placement and care needs in the community. The Director of Operations will support ongoing operations, including reporting on deliverables, assessing, identifying and coordinating efforts internally, and externally and address more complex training needs, and ensure they are available to teams.

Education Requirements:

Master's degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field.

Essential Duties and Responsibilities

Supervisory

• Co-management and oversight of the day-to-day activities of multiple SOS Team Leaders.
• Facilitate weekly Team meetings, structured to achieve deliverables / support TLs.
• Support Team Leaders to overcome barriers and challenges to accessing housing placements and community services.
• Provide regular individual and group supervisory support to a multi-disciplinary team.
• Participate in interviewing and hiring staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures.

Operational

• Monitor SOS Referral Platform / assign active cases based on catchment areas.
• Receive, review and assign SOS referrals and health records to determine a client's eligibility for services. Track referrals.
• Establish and maintain effective and cooperative working relationships with CBC member agencies and other community organizations to ensure critical time interventions occur.
• Increase client engagements, and enrollments to housing placements and decrease recidivism to homelessness.
• Participate/ support case conferences to help identify a client's community health needs.
• Work collaboratively with CBC staff and Member Agencies to ensure that the highest level of clinical and case management services are provided;
• Provide technical assistance and unique solutions to clinical care and crisis situations.
• Establish and oversee administrative tasks and procedures to meet the objectives set by CBC management and government partners, and other stakeholders.
• Support adherence to program budgets, meeting productivity and revenue targets and monitoring expenses.
• Implement and oversee evaluation activities as well as develop and implement a plan sustainability.
• Assume on-call administrative and crisis evening and weekend duties.

Compliance

• Ensure program compliance with all agency policies and procedures.
• Develop and Implement Quality Improvement Plans

Staff Development

• Provide staff development and training opportunities, including in-service training and use of community resources.

Qualifications

• Must have a minimum of 5 years post-masters work experience, preferably with the target population, and 3 years of related experience in the management of programs with progressively increasing responsibilities.
• Provide effective support to those we serve from any particular ethnic, racial, sexual orientation, religion, gender, socio-economic or age groups.
• Has superior knowledge of mental illness, mental health treatments, government regulations, and physical health conditions.
• Has refined knowledge of techniques for identifying and preventing crises, including crisis management techniques.
• Has working knowledge of business and management principles involved in strategic planning, human resources, leadership technique, production methods, and coordination and allocation of people and resources.
• Must have the ability to work and communicate effectively with all stakeholders: members, network, families, and government staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. Demonstrates awareness, attitude, knowledge and skills (i.e., cultural competence).
• Display effective project management skills Must have the ability to manage multiple projects and seek guidance when needed.
• Must be highly organized, with an ability to prioritize time-sensitive assignments.
• Must have the ability to work independently with minimal direct supervision.
• Exhibits competency in written, interpersonal, verbal and computational skills to present and document records in accordance with program standards.
• Serves as a role model to staff and stakeholders.
• Uses the CBC agreed upon description/elevator speech/tag lines when describing CBC.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Additional Details

• Job Type: Full-time
• Pay: $70,000.00 - $80,000.00 per year
• Benefits: Comprehensive
• Work Location: Hybrid remote in New York, NY 10006.

Please email us your resume to [email protected] with Director of Operations - SOS in the subject line.

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