Director Service Excellence - Christus Health System : Job Details

This position is responsible for the development and implementation of all Service Excellence initiatives for CHRISTUS St. Vincent Health System including the achievement of patient experience goals as determined by CHRISTUS Health and region Senior Leadership. This position manages organization-wide programs related to customer service as well as Volunteer Services and patient experience. Helps educate the organization about the impact Patient Experience and Volunteer Services and its impact on the organization as well as community This position serves as the liaison between the organization and senior leadership team for driving patient experience performance across services. The position will collaborate closely with CHRISTUS System resources that will provide technical support such as Qualtrics and other tools. The Director will align with peer patient experience leaders throughout CHRISTUS in forming and implementing strategic initiatives related to service excellence. The Directo...Director, Service, Excel, Healthcare, Medical Director, Technical Support, Retail