Director, Salesforce - OATS : Job Details

AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope.

The Director, Salesforce Platform leads a team of Salesforce Administrators and external development partners to design, develop, test, document, and deploy business solutions on the Salesforce platform. This role manages the implementation of improvements and new functionality by collaborating with teams across AARP Foundation to define the future-state strategy and advance the Salesforce roadmap to achieve defined outcomes. The Director also collaborates with cross-functional teams on status updates, technical issues, and creative solutions, and serves as the senior Salesforce authority within AARP Foundation while maintaining strong connections to AARP enterprise partners in the Salesforce ecosystem.

• Sets the strategy, product planning, and leadership throughout the product lifecycle, including setting the product vision, gathering and prioritizing product requirements, and collaborating with ITS, business groups, and end users to develop new features and product improvements.
• Develops and communicates organizational objectives. Inspires and motivates team members to incorporate customer-first philosophy in all interactions.
• Creates and evangelizes a product vision for operations, end users, and consumers and owns a multi-year product roadmap.
• Works cross-functionally with stakeholders across business groups, operations, legal, records retention, and executive management to translate consumer needs into Salesforce capabilities.
• Evangelizes security within Salesforce and acts as an advocate for member trust. Lead security compliance efforts. Engages with internal and external stakeholders and contact centers to identify information technology and security solutions required to meet organizational, regulatory, and strategic compliance requirements and objectives.

• Bachelor's degree (or equivalent experience) in Information Technology, Computer Science, Engineering, or a related field.

• 8+ years of progressive experience in Salesforce roles, such as Salesforce Product Owner, Solution Architect, and/or Platform Director.

• 8+ years of experience with Salesforce Service Cloud, including 3+ years with Marketing Cloud.

• Experience managing direct reports is required.

• Experience managing external delivery teams.

• Strong presentation skills and the ability to present and defend a point of view to both technical and non-technical audiences.

• Ability to think strategically and gain support for long-term roadmaps.

• Must have at least one of the following Salesforce certifications: Technical Architect, Integration Architect, Systems Architect, Data Architect, or Application Architect.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work EnvironmentAARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and BenefitsAARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment OpportunityAARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.