Director, Rental Subsidy & Supportive Housing Coordination - NYC JOBS : Job Details

About the Agency: The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. We maintain building and resident safety and health. We create opportunities for New Yorkers through housing affordability. We engage New Yorkers to build and sustain neighborhood strength and diversity. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city's history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team: The Office of Housing Access and Stability ( HAS ) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. The Division of Housing Opportunity ensures that HPD's affordable housing is made available through fair, transparent, and accessible programming. Developers creating affordable housing are required to offer many types of units through an open lottery process on NYC Housing Connect and fill other units through a placement process for households in the City's shelter system. Housing Opportunity (DHO) administers the housing lottery and homeless placements programs and crafts policy and procedures to ensure that these programs offer equal opportunity to all applicants and affirmatively further fair housing.

Your Impact: As the Director of Rental Subsidy and Supportive Housing Coordination, you will help to ensure that homeless and low-income households are able to access rental assistance through an equitable, centralized, efficient process, geared to result in successful permanent tenancies.

Your Role: As the Director of the Rental Subsidy & Supportive Housing Coordination (RSSHC) Unit, you will help formerly homeless, senior, low income, and other vulnerable New Yorkers access affordable housing. The team's primary responsibilities are to ensure that eligible tenants gain access to housing as quickly and efficiently as possible, and that the various rental assistance subsidy allocations are fully utilized in a timely manner and compliant with federal, local, and regulatory requirements. The Director will oversee and manage the RSSHC portfolio using independent judgement and knowledge of administrative requirements for each program. The Director will provide application guidance to not-for-profit providers, other government agencies and answer questions regarding eligibility and administrative requirements for the various subsidy programs. The Director will oversee a team of Rental Assistance Analysts who review applications for completeness, submit applications, and update various databases.

Your Responsibilities:

• Monitoring the work of the RSSHC unit, delegating tasks and setting deadlines for team members and implementing new procedures and guidelines
• Preparing and maintaining various reports and other tracking methods to ensure the consistent coordination of referrals and placements
• Continued streamlining of processes, identifying efficiencies to reduce placement times
• Establishing and maintaining effective coordination with the Department of Social Services (DSS), various divisions within HPD, housing developers, and other external partners
• Listening to team members' feedback and providing resolution and conducting training to staff as needed
• Creating a motivational team environment with an open communication culture
• Working on special projects or initiatives as assigned by senior staff

Preferred Skills:

• Experience working with federal or local rental assistance programs and knowledge of supportive housing funding, including service funding
• Experience and knowledge in processing various types of subsidy and application process (e.g. Housing Choice Voucher, Project Based Voucher, NYC 1515, SPC Shelter Plus Care, MOD SRO and Supportive Housing)
• Ability to interpret, understand, apply, and explain rental assistance program requirements, policies, and processes
• Initiative with the ability to anticipate the needs of the team and department, and willingness to seek and implement solutions to problems
• Analytical, planning and project management skills including carrying out projects from conception to completion
• Organize, plan and structure workload(s) in a manner which maximizes productivity while ensuring excellent quality
• Well-developed interpersonal skills with the ability to communicate complex rules, concepts, and processes to stakeholders with different levels of awareness and knowledge
• Strong writing/editing skills with the ability to adapt style and tone dependent on audience
• The ability to work well independently as well as with other team members and stakeholders
• Proficiency using the Microsoft Office suite (e.g. Excel, Word, Powerpoint, TEAMS, and Outlook etc..)
• Ability to provide the highest quality service to the public by addressing concerns timely, accurately, and professionally

Minimum Qualifications:

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in 1 above.

Residency Requirement: NYC Residency is required

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.