Director, Regional Branch Experience - Broadview Federal Credit Union : Job Details

As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. Youll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadviews long-term growth. Essential Responsibilities:Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences. Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards. Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning. Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement. Serve as a visible and trusted partner in the community by buildi...Director, Experience, Regional, Hospitality, Banking, Business Services