Director, Product Design - Humana : Job Details

Overview

Join to apply for the Director, Product Design role at Humana.

This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$152,800.00/yr - $210,100.00/yr

Role summary

Become a part of our caring community and help us put health first. Humana is deeply committed to delivering innovative digital experiences that enhance the quality of life for our consumers and improve how they engage with us. We serve a diverse ecosystem of users – including consumers, members, providers, employers, and brokers – connecting them to Humana and to one another in ways that drive satisfaction, engagement, and business value.

We're looking for a customer-obsessed, results-driven Director of Product Design to lead the evolution of our digital presence in the agnostic brokerage marketplace. In this role, you'll reimagine the shopping experience – from awareness to purchase – by identifying opportunities for value creation and delivering innovative, scalable solutions. You'll champion a startup mindset, foster agile ways of working, and lead the design of differentiated experiences that simplify complex decisions for our customers.

The ideal candidate is a strategic, collaborative leader with deep expertise in ecommerce and complex purchase journeys. You're a strong communicator and systems thinker, comfortable influencing across all levels of the organization and guiding teams in a fast-paced, cross-functional environment.

At Humana, the Enterprise Digital Team is a multidisciplinary, experience-led group focused on solving customer needs while enabling strategic and operational goals. As Director of Product Design, you'll lead a team of product designers while partnering closely with researchers and content strategists to shape the future of our digital experiences – ensuring they are human-centered, accessible, and aligned with business priorities.

You'll collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role requires deep expertise in ecommerce and complex decision-making journeys, particularly in regulated or high-stakes environments like healthcare. You'll play a key role in elevating design quality, scaling design practices, and fostering a culture of innovation, collaboration, and continuous learning.

Use Your Skills To Make An Impact

As Director of Product Design, you will:

• Lead and develop product designers, fostering a high-performing, inclusive, and collaborative design culture.
• Partner with researchers and content strategists to define and drive a cohesive, end-to-end experience vision across multiple digital initiatives.
• Translate consumer insights into experience strategies and design direction that meet real user needs and business goals – especially in complex ecommerce journeys like health plan selection.
• Serve as a senior point of contact for cross-functional partners, ensuring alignment of UX strategy and execution across workstreams.
• Build trust and consensus with executive stakeholders by using storytelling, user journeys, prototypes, and other UX artifacts to articulate complex concepts and opportunities.
• Create and evangelize strategic design deliverables such as experience roadmaps, future-state visions, and design principles across the organization.
• Facilitate interdisciplinary conversations that break down long-term visions into actionable phases.
• Ensure adherence to quality standards, accessibility standards, and design systems across all touchpoints.
• Partner with CX Insights to shape long-term research strategies and ensure continuous discovery and iteration.
• Collaborate with Content Strategy to evolve navigation, content architecture, and messaging across digital experiences.

Core Competencies

• Drive for design excellence: Connect design strategy to enterprise goals and customer outcomes; deliver cutting-edge user experiences that simplify shopping for insurance; envision holistic experiences across ecosystems.
• Leadership: Build and scale high-performing teams; influence senior leaders; encourage creativity and inclusive design practices; navigate organizational complexity with empathy.
• Professionalism: Maintain a strong presence under pressure; adapt quickly; demonstrate growth mindset and effective communication across formats.

Role Essentials

• 12+ years of experience in UX, Product Design, or Interaction Design
• 5+ years of experience managing design teams, including people leaders
• A portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
• Strong understanding of performance metrics and data-informed design
• Experience working within business, technical, and regulatory constraints
• Proven ability to lead design for complex systems and user flows
• Proficiency in conceptual modeling, interaction flows, design systems, and specifications
• Experience leading or guiding user research and applying insights to design
• Demonstrated success in delivering digital products in Agile environments
• Mastery of Figma and other modern design tools

Role Desirables

• Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design), or equivalent experience
• Experience designing inclusive and accessible experiences, especially for older adults
• Familiarity with Medicare or healthcare insurance products
• Experience with usability testing platforms
• Strong organizational and prioritization skills in fast-paced environments
• Excellent analytical and process-oriented thinking

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$152,800 - $210,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits and About Us

Description Of Benefits: Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings, time off, disability, life insurance, and more.

About Us: Humana Inc. is committed to putting health first – for our teammates, our customers and our company. Through Humana's services, we make it easier for people to achieve their best health.

Equal Opportunity Employer

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action as required by law.

Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Insurance

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